Support Center Specialist
2 weeks ago
Company Overview:
Sengistix is a pioneering technology partner focused on improving the lives of individuals with disabilities and age-related challenges, enabling them to maintain independence and security.
Through our innovative SENS (Secure Environmental Network Support) and SENS Vision solutions, we prioritize the health and safety of our clients, ensuring their well-being is always monitored.
If you have a passion for assisting others but find traditional caregiving roles physically demanding, Sengistix presents an ideal opportunity.
We are not just another tech organization; we are leaders in health and safety monitoring, dedicated to developing new care solutions for both individuals and caregivers.
What We Offer:
- Competitive starting pay of $18.00 per hour
- Part-time weekend shifts (overnight options available)
- On-site, in-office position
- 21 Days of Paid Time Off (PTO) that increases with tenure
- Complimentary Long-term Life Insurance
- 401(k) plan with a 3% employer match
- No mandatory overtime
- Low-stress work environment – perfect for students needing study time
- Pet Insurance options
- Medical, dental, and vision coverage (Domestic partners eligible for Dental)
- Supplemental Insurance, Flexible Spending Account (FSA), and Health Savings Account (HSA)
- PayActiv – Access 50% of your wages before payday
- Encouragement for seniors to apply
- Encouragement for veterans to apply
- Are you enthusiastic about sharing your technological expertise with a diverse audience, including students, patients, or elderly individuals?
- Your patience allows you to assist others until they fully grasp the concepts.
- Delivering exceptional care and customer service is your forte – you are committed to going above and beyond to connect with others.
- Whether you are a stay-at-home parent, a full-time student, or enjoying retirement, you seek a flexible side opportunity.
- You excel in a calm environment and can manage multiple individuals needing your assistance without feeling overwhelmed.
- This role is equivalent to a Level One help desk position in a typical tech setting.
Act as a vital support resource for individuals with disabilities or age-related needs by utilizing advanced video monitoring and sensor technology. Respond promptly to alerts, adhering to established protocols – whether that involves contacting on-site staff, management, or local authorities – ensuring that every situation is addressed swiftly or a comprehensive action plan is developed.
- Your approachable nature shines through as you communicate with and support the individuals in your care, prioritizing their well-being and peace of mind.
- No technical issue is too challenging for you; you are a troubleshooting expert, skilled at resolving issues with sensors, systems, monitors, and call lists effortlessly.
What We Seek:
- High school diploma or equivalent
- Minimum age of 18 years
- At least one year of relevant experience interacting with customers, patients, or students, such as in a call center, healthcare facility, educational institution, hospitality services, or help desk environment.
Preferred Qualifications:
- Experience in healthcare or as a caregiver
- Strong computer skills and familiarity with various software tools
- Experience with multiple technology platforms, including internet connectivity and Customer Relationship Management (CRM) systems is preferred.
Sengistix is an equal opportunity employer committed to affirmative action. We value diversity and believe that a variety of backgrounds strengthens our organization.
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