![The University Inn at Emory](https://assets.talentronic.com/brands/employers/logos/000/259/517/logo.png?1435676314)
Front Desk Agent
1 month ago
Accommodates guests of Inn and assists operations, marketing, sales and management, and coordinates with maintenance team by performing the following duties.
Must have open availability What you will be doing
Greets, registers, and assigns rooms to guests. Issues room key and stay instructions.Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guest accounts.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room or sundry items to guest folio.
Knowledge of area restaurants, transportation, or entertainment.
Process daily audit reports.
Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
Reports all necessary reporting procedures in documenting customer requests.
Handles accounting of money, receipts, guest accounts and credit through operation of the Front Desk computer system and completion of reports required to ensure company funds are secure.
Works with all departments to assure smooth service to customer.
Proper uniform and name tag worn at all times.
Uses guests name a minimum of three times during check-in and check-out.
Insures that incoming calls are answered within six rings.
Must be knowledgeable of all in-house services and able to assist customers when questioned.
Bucket checks must be performed a minimum of one time per shift.
Must respond to a guest request within 10 minutes of time request was made.
Acknowledge/respond to customer immediately upon entering the lobby.
Room directions along with hotel outlets along with hours of operation must be explained to all customers.
When approached by a customer with a problem, associate will empower himself/herself with the responsibility of assisting the customer in solving this problem.
Makes courtesy calls to newly rented rooms to insure customer is completely satisfied.
Work with management assisting with projects and tasks using computer programs, telephone, administrative, marketing and sales
Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have passion for hospitality.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to manage multiple tasks
Experience with Word, Excel and other Microsoft Office components
High school diploma or general education degree (GED); or equivalent combination of education, and experience.
One year experience.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Source: Hospitality Online
-
Front Desk Agent
4 weeks ago
Atlanta, Georgia, United States McKibbon Hospitality Full timeYou will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete Front Desk, Agent, OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
-
Front Desk Agent
2 months ago
Atlanta, Georgia, United States Courtyard by Marriott Atlanta Midtown Full timeCourtyard by Marriott Atlanta Midtown Courtyard by Marriott Atlanta Midtown Atlanta, GA Atlanta, GA Part-time Full-time Part-time Full-time Up to $17.50 an hour Up to $17.50 an hour 1 day ago 1 day ago 1 day ago Job Summary:We are seeking a professional and courteous Front Desk Agent to join our team.The ideal candidate will be the first point of contact for...
-
Front Desk Agent
2 months ago
Atlanta, Georgia, United States RESIDENCE INN LENOX PARK Full time3.6 Brookhaven, GA Brookhaven, GA Full-time Full-time From $17 an hour From $17 an hour 15 hours ago 15 hours ago 15 hours ago Residence Inn by Marriott Atlanta Lenox Park is a premier destination for travelers seeking comfort, convenience, and exceptional service.Located in the heart of Atlanta's vibrant Lenox Park area, our hotel offers spacious suites,...
-
Front Desk Representative
17 hours ago
Atlanta, Georgia, United States HEI Hotels & Resorts Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest ServicesGreet guests warmly and efficiently, ensuring a positive first...
-
Front Desk Representative
10 hours ago
Atlanta, Georgia, United States The American Hotel Atlanta Downtown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The American Hotel Atlanta Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesGuest Registration: Process guest...
-
Front Desk Representative
6 hours ago
Atlanta, Georgia, United States Omni Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesProcess guest check-ins and check-outs efficiently and...
-
Front Desk Representative
2 months ago
Atlanta, Georgia, United States Goldfish Swim School - Sandy Springs Full time3.5 Atlanta, GA Atlanta, GA Part-time Full-time Part-time Full-time Estimated:$26.2K - $33.1K a year Estimated:$26.2K - $33.1K a year 1 day ago 1 day ago 1 day ago Job Overview:Join our team at Goldfish Swim School as a Front Desk Agent, where you will play a crucial role in providing exceptional guest services and ensuring a smooth operation at our swim...
-
Front Desk Agent
2 months ago
Atlanta, Georgia, United States Homewood Suites Atlanta Midtown Full timeJob Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...
-
Front Desk Agent
4 months ago
Atlanta, Georgia, United States The Darwin Full timeJoin our team in vibrant Atlanta, GAWe are seeking a friendly, energetic, and customer-focused individual to join our team at The Darwin. As a member of our front desk team, you will have the opportunity to create an exceptional and memorable experience for our guests. Say goodbye to the corporate atmosphere and embrace the warm and welcoming vibe of our...
-
Front Desk Representative
5 days ago
Atlanta, Georgia, United States Omni Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in and Check-out: Process guest arrivals and...
-
Front Desk Representative
15 hours ago
Atlanta, Georgia, United States Candler Hotel Atlanta, Curio Collection by Hilton Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at the Candler Hotel Atlanta, Curio Collection by Hilton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key...
-
Front Desk Representative
5 days ago
Atlanta, Georgia, United States Omni Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Atlanta Hotel at Centennial Park. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in and Check-out:...
-
Front Desk Agent
1 month ago
Atlanta, Georgia, United States Loews Hotels Full timeSituated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.Performs a variety of guest service activities in an exceptionally friendly,...
-
Front Desk Agent
2 months ago
Atlanta, Georgia, United States Embassy Suites by Hilton Atlanta Galleria Full timeWho this job will appeal toA team player with a great smile and who absolutely LOVES peopleBenefitsMedical / Dental / VisionShort Term Disability / Long Term Disability / Life Insurance401k - 4% MatchPaid Vacation Days / Paid Sick DaysCompany Travel DiscountsWhat you will be doing You will help to create an Excellent and memorable stay for our guests by;...
-
Front Desk Agent
3 months ago
Atlanta, Georgia, United States REVERB by Hard Rock Downtown Atlanta Full timeJoin Our Dynamic Team in the Heart of AtlantaAre you a people person with a contagious smile? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you at REVERB by Hard Rock Downtown AtlantaBenefits That RockComprehensive Medical, Dental, and Vision Insurance401k with 4% MatchExclusive Hotel...
-
Front Desk Agent
3 weeks ago
Atlanta, Georgia, United States REVERB by Hard Rock Downtown Atlanta Full time3.5 Atlanta, GA Atlanta, GA Full-time Full-time $16 an hour $16 an hour 8 days ago 8 days ago 8 days ago Join our Excellent Team and find out why our associates Love us Full-Time & Part-Time opportunities with great benefits (hotel discount, full coverage, & career development ) Perks Competitive Pay, Career Growth Opportunities & Full Benefits Join Our...
-
Front Desk Agent
2 months ago
Atlanta, Georgia, United States Atlanta Marriott Perimeter Center Full time3.6 Atlanta, GA Atlanta, GA Full-time Full-time $16 an hour $16 an hour 7 days ago 7 days ago 7 days ago Looking for individuals with full-service Marriott Front Office experience to join our team Excellent opportunity to WOW guests Looking for someone who can work weekends and be able to work both AM/PM shifts.Perks Full Benefits:Paid time off, insurance,...
-
Front Desk Team Lead
9 hours ago
Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full timeJob SummaryThe Doubletree by Hilton Atlanta Perimeter Dunwoody is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring that all guests receive prompt, efficient, and courteous service.Key ResponsibilitiesAssist the Front Office Manager in directing the...
-
Front Desk Associate
1 month ago
Atlanta, Georgia, United States Sport & Health Full timeFront Desk Associate Job Category : Front Desk Requisition Number : FRONT014138 Showing 1 location Job Details Description Summary Objective: Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all...
-
Front Desk Coordinator
13 hours ago
Atlanta, Georgia, United States Insight Global Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Front Desk Representative to join our team at Insight Global. As a Front Desk Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key Responsibilities:Manage patient scheduling and appointment...