Dispatcher

2 months ago

Frederick, Maryland, United States NRG Full time
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider.

We're a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more.

We invite you to join us and experience the rewards of bringing a smile to our customers' faces every day.


Job Summary:


The Dispatcher will provide operational support by scheduling and dispatching field service employees to customer homes as well as partnering with customer service representatives and management and completing all applicable administrative duties.


Essential Duties/Responsibilities*:

  • Routes service calls and provides scheduling advice to technicians and customers.
  • Promptly and effectively communicate with customer services representatives, technicians, and management.
  • Provide administrative assistance to other departments which have cross over in the Service department.
  • Answering phones, schedules customers and assists customers with any/all inquiries as needed.
  • Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
  • Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
  • Follows all company policies and procedures, including but not limited to safety.
  • Other duties as assigned.
  • Duties may vary by location.

Minimum Requirements:

  • High School Diploma or GED.
-2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.

  • General computer competency is required, including a minimum of 1 year experience Microsoft Excel, Word, and Outlook.
  • Must be able to communicate in English effectively, both verbally and in writing.
  • Ability to work overtime with little notice; weekends hours may occasionally be required.

Preferred Qualifications:

  • Experience in HVAC setting or large service organization.
  • Completed college course work.

Additional Knowledge, Skills and Abilities:

  • Customer service mindset.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Able to work in a fast paced environment.
  • Strong organizational skills, attention to detail and the ability to multi task.
  • Willingness to learn and be a part of a team.
  • Positive attitude and a team player.
  • Related work experience may be substituted for education.
  • Ability to build positive relationships with customers, both internal and external.
  • Willingness and ability to work collaboratively with all levels of the organization.
  • Safety mindset and acceptance of a safety culture.

Working Conditions:

  • Open office environment.
  • Fast paced environment.

Physical Requirements:

  • Must be able to lift/move up to 20 pounds frequently.
  • Frequently performs tasks requiring bending at the waist, kneeling or crouching.
  • Must be able to adhere to long periods of standing, walking or sitting.
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10 key numeric keypad.
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.
NRG Energy is committed to a drug and alcohol-free workplace.

To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.

EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

  • Dispatch Coordinator

    40 minutes ago

    Frederick, Maryland, United States SERVPRO Full time

    Job SummaryWe are seeking a highly organized and customer-focused Dispatch Coordinator to join our team at SERVPRO. As a key member of our restoration services team, you will be responsible for scheduling and dispatching restoration teams to customer locations, ensuring timely and efficient service delivery.Key Responsibilities:Dispatch and schedule...

  • Dispatch Coordinator

    2 days ago

    Frederick, Maryland, United States SERVPRO of GaithersburgGermantown Full time

    Job Summary:Servpro of Gaithersburg/Germantown is seeking a highly organized and customer-focused Dispatch Coordinator to join their team.Key Responsibilities:Coordinate the scheduling of restoration teams for incoming leads and projects in alignment with the management teamMaintain the scheduling software to ensure efficient team deploymentPerform precise...

  • Quality Assurance Coordinator

    1 month ago

    Frederick, Maryland, United States Calvert County Full time

    Participates in the Emergency Communications Division's Communications Training Officer (CTO) program.Leads the creation of materials related to any "special circumstances" for Emergency Medical Dispatch (EMD) such as an epidemic or pandemic.Performs all Public Safety Call Taker duties and functions.Follows appropriate protocol for dispatch to the Police...

  • Logistics Coordinator

    5 days ago

    Frederick, Maryland, United States SERVPRO of GaithersburgGermantown Full time

    Dispatch Coordinator Job OverviewSERVPRO of Gaithersburg/Germantown is in search of a Dispatch Coordinator to enhance our operational efficiency. This position focuses on managing the scheduling of teams to evaluate and execute restoration projects at client sites.Primary ResponsibilitiesOrganize and schedule restoration crews for incoming requests and...

  • Logistics Coordination Specialist

    3 hours ago

    Frederick, Maryland, United States SERVPRO of GaithersburgGermantown Full time

    Dispatch Coordinator Job OverviewSERVPRO of Gaithersburg/Germantown is in search of a Dispatch Coordinator to enhance our operational efficiency. This position focuses on organizing and managing the deployment of teams to conduct restoration services at client sites.Core ResponsibilitiesOversee and arrange restoration crews for incoming service requests and...

  • Truck Driver

    23 hours ago

    Frederick, Maryland, United States J.B. Hunt Transport Services, Inc. Full time

    Job Summary:J.B. Hunt Transport Services, Inc. is seeking a dedicated and experienced Truck Driver to join our team. As a local truck driver, you will have the opportunity to work with a reputable company and enjoy daily home time, frequent time off, and competitive annual earnings.Key Responsibilities:Drive a tractor-trailer combination vehicle to transport...

  • Truck Driver

    1 day ago

    Frederick, Maryland, United States J.B. Hunt Transport Services, Inc. Full time

    Job Summary:J.B. Hunt Transport Services, Inc. is seeking a dedicated and experienced Truck Driver to join our team. As a local truck driver, you will have the opportunity to work with a reputable company and enjoy daily home time, frequent time off, and competitive annual earnings.Key Responsibilities:Drive a tractor-trailer combination vehicle to transport...

  • CDL-A Company Driver

    2 months ago

    Frederick, Maryland, United States U.S. Xpress - OTR Full time

    CDL-A TRUCK DRIVERS: Enhance Your Earnings with Competitive CPM RatesJoin Our Team:Solo Drivers: Average over 2,200 Miles Per Week and Enjoy Competitive CompensationTeam Drivers: Up to $15,000 Sign-On Bonus and an Average of 5,500 Miles WeeklyExplore our Flex Fleet program for a flexible 30/28 days on/off scheduleBenefit from our TEAM match program to find...

  • Quality Assurance Specialist

    5 days ago

    Prince Frederick, Maryland, United States Calvert County, MD Full time

    Overview:In the role of Quality Assurance Specialist, you will work under the guidance of the Communications Supervisor to design, implement, and oversee the Quality Improvement Program aimed at enhancing the efficiency and effectiveness of emergency dispatch operations. Key Responsibilities:- Conduct thorough evaluations of 911 calls to ensure adherence to...

  • Warehouse Operations Specialist

    5 days ago

    Frederick, Maryland, United States Chili Peppers Collectibles Full time

    Job OverviewChili Peppers Collectables thrives on the smooth operation of our warehouse setting, which we view as a finely tuned system focused on customer satisfaction. To uphold our commitment to our clients, we depend on exceptionally skilled, intelligent, and dedicated individuals. We are currently seeking fulfillment center associates to contribute to...

  • Logistics Shipping Specialist

    3 hours ago

    Frederick, Maryland, United States CMG - Corporate Office Full time

    Job OverviewWe are seeking a dedicated Logistics Shipping Specialist to enhance our shipping operations at CMG - Corporate Office. This role is pivotal in ensuring the efficient processing and dispatch of goods.Key Responsibilities:Oversee the packaging and shipment of products, both domestically and internationally, including the construction of crates and...

  • Warehouse Operations Specialist

    5 days ago

    Frederick, Maryland, United States Chili Peppers Collectibles Full time

    Job OverviewChili Peppers Collectables thrives on the seamless functionality of our storage facility, which operates like a finely tuned machine, focused on customer satisfaction. To uphold our commitment to our clients, we rely on exceptionally skilled, motivated, and dedicated individuals. We are currently seeking fulfillment center associates to become...

  • Warehouse Operations Specialist

    5 days ago

    Frederick, Maryland, United States Chili Peppers Collectibles Full time

    Job OverviewChili Peppers Collectables thrives on the seamless operation of our warehouse, which we view as a finely tuned system focused on customer satisfaction. To uphold our commitment to our clients, we rely on exceptionally skilled, dedicated, and enthusiastic individuals. We are currently seeking fulfillment center associates to enhance our workforce....

  • Client Relations Sales Supervisor

    5 days ago

    Frederick, Maryland, United States Mr Handyman Full time

    At Mr. Handyman of N&W Central MD, we pride ourselves on nearly two decades of consistently employing dependable, customer-oriented professionals who possess both expertise and skill. Our team understands the importance of cultivating strong relationships with our clients. We embody our core values of Respect, Integrity, and Customer Focus while enjoying our...

  • Security Access Specialist

    5 days ago

    Frederick, Maryland, United States New Age Protection Full time

    Position Overview:This role necessitates a valid TS / SCI Security Clearance.Shifts Available:Part-Time, WeekdaysPart-TimePart-Time, WeekendsKey Responsibilities:Identify and report unsafe conditions, practices, or activities.Ensure the health and safety of all personnel through reasonable precautions.Assist in processing individuals entering secured...

  • Client Relations Specialist

    5 days ago

    Frederick, Maryland, United States Regency Furniture Full time

    Customer Service RepresentativeAt Regency Furniture, we are seeking a dedicated Customer Service Representative to ensure our clients receive an exceptional service experience. Our representatives play a crucial role in fostering quality interactions and maintaining strong relationships with both internal and external clients. We pride ourselves on a...

  • HVAC Service Technician

    4 weeks ago

    Frederick, Maryland, United States Service Experts Full time

    Position Title: Service Technician (Residential/Light Commercial) Reports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: Technician Location Name: Wyant Heating & AirLocation Address: 1573 Tilco Dr Suite 6, Frederick, MD 21704Join the team of experts and realize your true potential Why You Should Join the Service Experts...

  • Customer Support Associate

    5 days ago

    Frederick, Maryland, United States Regency Furniture Full time

    Customer Service RepresentativeAt Regency Furniture, we are on the lookout for a dedicated Customer Service Representative to ensure our clients receive an exceptional service experience. Our team thrives in a collaborative environment that values quality service and fosters positive interactions with both internal and external customers. We provide a...

  • Administrative Assistant

    3 weeks ago

    Frederick, Maryland, United States NRG Full time

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...

  • Estimator

    2 months ago

    Frederick, Maryland, United States NRG Full time

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...