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Client Relations Sales Supervisor

2 months ago

Frederick, Maryland, United States Mr Handyman Full time

At Mr. Handyman of N&W Central MD, we pride ourselves on nearly two decades of consistently employing dependable, customer-oriented professionals who possess both expertise and skill. Our team understands the importance of cultivating strong relationships with our clients. We embody our core values of Respect, Integrity, and Customer Focus while enjoying our work.

As a Client Relations Sales Supervisor, you play a vital role in our organization, representing Mr. Handyman during customer interactions. Your primary responsibilities include managing service inquiries and addressing customer concerns. By exemplifying our core values, you ensure respect and courtesy towards all clients and team members.

You are proactive, enthusiastic, and passionate about assisting others. Your commitment to delivering exceptional customer service and satisfaction drives you to effectively navigate various situations daily.

Key Responsibilities:

  • Professionally and courteously handle incoming calls
  • Return customer calls, address complaints, and resolve issues
  • Coordinate service schedules and dispatch technicians
  • Perform administrative tasks, including data entry, payment processing, and inventory management
  • Undertake additional duties as required, which may involve cross-training in related roles
Job Qualifications:
  • Prior experience in customer service and sales
  • Excellent written and verbal communication abilities
  • Proficient in computer applications, including business software and spreadsheets
  • A collaborative team player who can also work independently
  • We maintain a smoke-free workplace
We are actively seeking candidates for this position.

Compensation: $20.00 per hour

For over 20 years, Mr. Handyman franchisees have consistently recruited reliable, customer-focused team members who are knowledgeable and skilled in various aspects of home improvement, maintenance, and repair. Those selected for this role will enjoy a competitive work environment that offers greater control over their earnings and future.