Strategic and NAGA Customer Support Specialist
Found in: beBee jobs US - 2 weeks ago
In This Role You Will
- Responsible for promptly handling incoming Strategic/NAGA calls for the following: inquiry resolution, processing documents and email inquiries for district, dealer and internal customers – this includes handling a variety of call types based on the needs of the business
- Provide first call resolution when troubleshooting depot repair equipment models
- Use various software programs while assisting Strategic/NAGA customers and properly document information relative to the call
- Interact professionally with internal and external departments to resolve issues for Strategic/NAGA customers
- Respond to voicemails, emails (or faxes) in a clear and concise manner that is timely based on the urgency of the request
- Partner with supervisor daily to be fully prepared to work efficiently and effectively
- Research and resolve routine requests and customer concerns as received
- Take every opportunity to exceed the expectations of both internal and external customers
- Accomplish additional tasks, duties or projects assigned by the management team
What You Offer
- High School Diploma or equivalent (GED)
- Associates Degree or continuing education classes preferred
- 3 plus years of customer service experience
- Utilization of Customer Relationship Management (CRM) applications preferred
- Must be able to multi-task in a high-volume, fast-paced call center environment
- Demonstrates commitment to problem solving and resolution
- Leasing experience in the office equipment industry preferred
- Knowledge of Order Care processes and procedures preferred
- Hands on knowledge of the following systems preferred: Atlas/ERP/SFDC/ServiceMax/OLS
- Hands on experience of troubleshooting depot repair and other products as required preferred
This position has an hourly pay range of:
$16.83-$25.24Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
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