Strategic and NAGA Customer Support Specialist

Found in: beBee jobs US - 2 weeks ago


Dallas, Texas, United States Quadient Full time

In This Role You Will

  • Responsible for promptly handling incoming Strategic/NAGA calls for the following: inquiry resolution, processing documents and email inquiries for district, dealer and internal customers – this includes handling a variety of call types based on the needs of the business
  • Provide first call resolution when troubleshooting depot repair equipment models
  • Use various software programs while assisting Strategic/NAGA customers and properly document information relative to the call
  • Interact professionally with internal and external departments to resolve issues for Strategic/NAGA customers
  • Respond to voicemails, emails (or faxes) in a clear and concise manner that is timely based on the urgency of the request
  • Partner with supervisor daily to be fully prepared to work efficiently and effectively
  • Research and resolve routine requests and customer concerns as received
  • Take every opportunity to exceed the expectations of both internal and external customers
  • Accomplish additional tasks, duties or projects assigned by the management team

What You Offer

  • High School Diploma or equivalent (GED)
  • Associates Degree or continuing education classes preferred
  • 3 plus years of customer service experience
  • Utilization of Customer Relationship Management (CRM) applications preferred
  • Must be able to multi-task in a high-volume, fast-paced call center environment
  • Demonstrates commitment to problem solving and resolution
  • Leasing experience in the office equipment industry preferred
  • Knowledge of Order Care processes and procedures preferred
  • Hands on knowledge of the following systems preferred: Atlas/ERP/SFDC/ServiceMax/OLS
  • Hands on experience of troubleshooting depot repair and other products as required preferred

This position has an hourly pay range of:

$16.83-$25.24

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.


  • Biomedical Equipment Support Specialist

    Found in: beBee jobs US - 1 week ago


    Dallas, Texas, United States Department Of Veterans Affairs Full time

    Summary The Biomedical Equipment Support Specialist (BESS) (Imaging) provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility wide lifecycle management of advanced imaging or radiological devices and other medical devices.Duties This is an OPEN CONTINUOUS ANNOUNCEMENT and will...

  • Director, Strategic Accounts

    Found in: beBee jobs US - 1 week ago


    Dallas, Texas, United States Masimo Corporation Full time

    Job SummaryThe Director of Strategic Accounts is responsible for planning, executing and directing the Whole House Conversion Sales program, including development of account strategies, implementation of strategies, and coordination of resources necessary to optimize strategies.Duties & ResponsibilitiesResponsible for ensuring clinical evaluations of...

  • Commercial Manager, Strategic Finance

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Clearsulting Full time

    Role:Commercial Manager, Strategic Finance & Innovation (SFI)Location: Clearsulting is headquartered in Cleveland, OH, with additional offices located in; Chicago, IL; Columbus, OH; Dallas, TX; and Denver, CO. Other cities are welcomed remotely.Summary: As the Commercial Manager within Strategic Finance & Innovation, you will serve as an integral member of...

  • Remote Customer Support Advocate

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Quadient Full time

    What does a Customer Support Advocate do?Responsible for promptly handling incoming calls for inquiry resolution and processing document/email inquiries for district, dealer, and internal customers.Provide first-call resolution when troubleshooting the company's key solutions, including equipment models and parcel locker products.Use various software...

  • Director of Customer Success

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Canary Technologies, Co Full time

    The Director of Customer Success is a key leadership role responsible for overseeing a team of SMB Customer Success Managers focused on customer onboarding, product adoption, and client satisfaction.Responsibilities Lead and scale a team of SMB Customer Success Managers, ensuring they have the skills, tools, and support to thrive.Drive Customer Success...

  • Customer Service Advisor

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Schnitzer Steel Industries Inc Full time

    The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and...

  • Regenerative Surgical Specialist

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Top Candidate Search Group Full time

    Title: Biologic Surgical Sales SpecialistTerritory: Dallas, TXCompany: A biotechnology company experiencing rapid growth and outstanding patient results, that develops, manufactures, and markets regenerative grafts used in emergency room, operating room, burn unit, trauma unit, and wound care.Responsibilities: Work closely with hospitals and clinics, capture...

  • E-Commerce Specialist

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Dal - Tile Distribution, Inc Full time

    Dal-Tile is currently seeking an exceptional Ecommerce Support Specialist to join our TEAMDal-Tile inner company experience a plusIn particular, must have the ability to communicate with both internal and external customers, as well as leaders within Dal-Tile effectively.Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran...

  • Customer Experience Director, Payment Innovation

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Baylor Scott & White Health Full time

    JOB SUMMARY:Reporting to the SVP, Customer Experience, the Customer Experience Director is an executive within Baylor Scott & White Health (BSWH) who plans, develops, and implements customer experience programs and initiatives for BSWH, which may include customer strategy, customer journeys, customer brand campaigns, customer data analysis, customer...

  • Contract Specialist

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Department Of Health And Human Services Full time

    Summary Want to have a positive impact on public health while working in culturally and geographically diverse environments? Join the Indian Health Service Division of Sanitation Facilities Construction (IHS-DSFC) We are seeking staff to work in partnership with American Indian Tribes to plan, design and construct water, wastewater and solid waste...

  • Regional Sales Specialist

    Found in: beBee jobs US - 1 week ago


    Dallas, Texas, United States Johnson & Johnson Full time

    Ethicon US LLC, within the Johnson & Johnson Family of Companies, is recruiting for a Regional Sales Specialist, located in Dallas, TX territory. Ethicon has made significant contributions to surgery for more than 60 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the...

  • Supervisory Paralegal Specialist

    Found in: beBee jobs US - 1 week ago


    Dallas, Texas, United States Department Of Homeland Security Full time

    Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Houston Field Office, located in Dallas, TX and Houston, TX. Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living...

  • Payroll Tax Coordinator Specialist

    Found in: beBee jobs US - 3 days ago


    Dallas, Texas, United States Global Channel Management, Inc Full time

    Payroll Tax Coordinator Specialist needs 3-5 years continuous full-time payroll tax experience working with multiple EINs, multi-state US, Puerto Rico and Canada payroll taxes.Payroll Tax Coordinator Specialist requires:Hybrid - Only in the office on Wednesday's and the other days during the week are working remotelyFunctional knowledge of internal controls...

  • Stretch Specialist Manager

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Life Time Full time

    .Position SummaryAs a Lead Stretch Specialist, you will play a pivotal role delivering branded Dynamic Stretch sessions to clients, ensuring they achieve their flexibility and mobility goals. You will lead and mentor other stretch specialists, overseeing their training and performance to maintain the highest quality of service. This role requires excellent...

  • Reading Remedial Specialist

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Preston Hollow Presbyterian School Full time

    Job Summary Preston Hollow Presbyterian School is seeking a full-time reading remedial specialist for grades 3-6 for the school year. Successful candidates will have experience in teaching elementary reading. The Remedial Reading Specialist is required to utilize the school curriculum and provide differentiation and reading support to students. Duties and...

  • Technical Specialist I-III

    Found in: beBee jobs US - 1 week ago


    Dallas, Texas, United States Oncor Electric Delivery Full time

    SummaryThe Technical Specialist I-III T&D Services (DATA) is a member of a team responsible for the development and maintenance of the digital connectivity model for Oncor's 69kV, 138kV and 345kV bulk power grid, within the Energy Management System (EMS). This model represents approximate one-third of the state's bulk power grid, data for over 2000 stations,...


  • Dallas, Texas, United States QData Full time

    Responsibilities Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines milestones migration goals and business transformation strategies. Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and...

  • Pharmaceutical Sales

    Found in: beBee jobs US - 6 days ago


    Dallas, Texas, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Service Line Specialist

    Found in: beBee jobs US - 1 week ago


    Dallas, Texas, United States Cognizant Technology Solutions Full time

    Solutions Sales; IoT & Telecom Engineering ServicesDallas, TexasWe are seeking a consultative sales executive with deep technical expertise, a problem-solver who can support growth in our industry focused solution sales efforts, primarily concentrating on the Telecom Engineering and IoT Services sectors within Cognizant Digital Business and Technology. The...

  • Full-Time Loss Prevention Service Specialist

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Kohl's Corporation Full time

    Hourly rate based on experience, minimum starting rate of $13.00 The Loss Prevention Service Specialist will be placed in high risk/complex stores. The primary role of the LPSS is to engage customers, promote customer service and provide deterrence to theft. The LPSS will be highly visible and spend the majority of their time at the store entrance and in...