Remote Customer Support Advocate

Found in: beBee jobs US - 3 weeks ago


Dallas, Texas, United States Quadient Full time

What does a Customer Support Advocate do?

  • Responsible for promptly handling incoming calls for inquiry resolution and processing document/email inquiries for district, dealer, and internal customers.
  • Provide first-call resolution when troubleshooting the company's key solutions, including equipment models and parcel locker products.
  • Use various software programs while assisting customers and properly document information relative to the call.
  • Interact professionally with internal and external areas to resolve issues accordingly.
  • Respond to voicemails, emails, and digital communications in a clear and concise manner that is timely based on the urgency of the request.
  • Exercise judgment and discretion in the completion of daily tasks and interactions with customers.
  • Partner with the managers, leads, and fellow team members to ensure full preparation to work efficiently and effectively.
  • Research and resolve routine requests and customer concerns as received.
  • Provide global support for all Quadient products and services.
  • Take every opportunity to exceed the expectations of both internal and external customers.
  • Embrace learning and feedback for continuous improvement.
  • Accomplish additional tasks, duties, or projects assigned by the management team based on the needs of the business.
  • Be able to meet and exceed established call metrics and follow a set schedule predetermined by our workforce team.
  • Demonstrate the commitment to customer retention and teamwork globally.

What it takes to be a Successful Customer Support Advocate...

  • A High School Diploma or equivalent (GED) is required.
  • 2-5 years of customer service experience with 1+ year being continuous.
  • Must be able to multi-task in a high-volume, fast-paced call center environment.
  • Intermediate computer skills. Typing 45 WPM+ and 10-key by touch is ideal.
  • Proficiency in Windows-based applications including Microsoft Office (Word, Excel, Outlook, etc.).
  • Reliable high-speed internet connection. (+200Mbps download /+20Mbps upload recommended)
  • Ability to work in a remote environment with minimal noise and distractions while able to consistently produce measurable results.
  • Prior hands-on troubleshooting experience would be a plus.
  • Experience or knowledge of the following systems is ideal: CPQ, SAP, Salesforce, CRM, Atlas, ERP, SFDC, ServiceMax, OLS, and Talkdesk.
  • Leasing and billing experience utilizing multiple software systems preferred.
  • Fluent in 2+ languages would be a plus.

This position has an hourly pay range of:

$16.83-$25.24

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.


  • Surety/DIG Client Advocate

    Found in: beBee jobs US - 24 hours ago


    Dallas, Texas, United States WTW Full time

    The Surety & DIG Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other members of the client service and broking teams to ensure that the needs of the clients are met or exceeded for all client deliverables. If you're client centric,...

  • Strategic and NAGA Customer Support Specialist

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Quadient Full time

    In This Role You WillResponsible for promptly handling incoming Strategic/NAGA calls for the following: inquiry resolution, processing documents and email inquiries for district, dealer and internal customers – this includes handling a variety of call types based on the needs of the businessProvide first call resolution when troubleshooting depot repair...

  • Sr. Quality Test Engineer(Remote)

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Cognizant Technology Solutions Full time

    Sr. Quality Test Engineer(Remote)This is a remote position open to any qualified applicant in the United StatesCognizant Technology Solutions is seeking a "Sr. Quality Test Engineer"(Remote), to join our team of IT professionals in a permanent role. If you meet our background requirements and skills and are seeking an opportunity with these skills and...

  • Director of Customer Success

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Canary Technologies, Co Full time

    The Director of Customer Success is a key leadership role responsible for overseeing a team of SMB Customer Success Managers focused on customer onboarding, product adoption, and client satisfaction.Responsibilities Lead and scale a team of SMB Customer Success Managers, ensuring they have the skills, tools, and support to thrive.Drive Customer Success...


  • Dallas, Texas, United States QData Full time

    Responsibilities Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines milestones migration goals and business transformation strategies. Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and...

  • Customer Experience Director, Payment Innovation

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Baylor Scott & White Health Full time

    JOB SUMMARY:Reporting to the SVP, Customer Experience, the Customer Experience Director is an executive within Baylor Scott & White Health (BSWH) who plans, develops, and implements customer experience programs and initiatives for BSWH, which may include customer strategy, customer journeys, customer brand campaigns, customer data analysis, customer...

  • Senior Network Engineer

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Kunai Full time

    Job Title: Distinguished Engineer - NetDevOpsLocation: Hybrid/remote in Plano, TX, Mclean, VA, or Richmond, VAAbout Kunai:Kunai is a fast-growing digital consultancy focused on banking, payments, and fintech powered by a global network that attracts the best and brightest people from all backgrounds and cultures, driven by innovation and experimentation,...

  • Jr. Data Center Engineer

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Computacenter AG & Co. oHG Full time

    About the role As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. What you'll be doing Performing a range of technical work activities either remotely or at customer site to meet business and...

  • Senior Property Risk Control Consultant

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States WTW Full time

    We currently have an exciting career opportunity for a Senior Property Risk Control Consultant. This position will support WTW's Risk Control and Claims Advocacy Practice (RCCA) and the southwest region of the United States, principally Texas.The RoleThe ideal candidate is a skilled and experienced Property Risk Control Consultant with a minimum ten years'...

  • GCP Infra Architect with PreSales and RFP expertise

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States QData Full time

    Responsibilities Working with GCP team for various GCP Cloud programs including Certifications Partner engineering Marketplace and other Cloud platform solutions. Educating GCP / ISVs customers on best practices Stakeholders management / Communication Google ISVs Project Teams Program Management and Execution Managing the teams on different projects...

  • Jr. Data Center Technician

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Computacenter AG & Co. oHG Full time

    About the role As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. What you'll be doing Performing a range of technical work activities either remotely or at customer site to meet business and...

  • Maintenance Technical Support Engineer

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Alstom Full time

    Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us...

  • AWS Cloud Architect

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States The Intect Full time

    Company DescriptionFinancial ServicesJob DescriptionLocation: Remote / US highly PreferredDuration: 6 Months+Job Requirements:Hands-on experience with Multi-region, Multi-AZ deployment for Windows ServersHands-on experience with Windows Server migration to AWS CloudAutomating builds for Windows EC2 IIS farm management and configuration on EC2 multi-az....

  • Account Executive

    Found in: beBee jobs US - 6 days ago


    Dallas, Texas, United States RocketLevel Full time

    BE AWESOME, DO AWESOME THINGS. That's what we're all about at RocketLevel. Our mission is to empower small businesses to succeed so local communities can thrive.We're looking for passionate, motivated team members who will represent RocketLevel in their beloved city. If you're connected to the community and want to make a positive impact where you live,...

  • Brand Development Manager

    Found in: beBee jobs US - 2 days ago


    Dallas, Texas, United States Bespoken Spirits Full time

    Job Description: Brand Development Manager - Bespoken Spirits, Inc. We are seeking a passionate and driven Brand Development Manager to join our team at Bespoken Spirits, Inc. As the Brand Development Manager, you will play a crucial role in representing our brand and promoting sales by providing staff training and brand education at both on-premise and...

  • Senior System Integration Engineer

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States Sabre Full time

    Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their...

  • Senior Product Manager

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States GamePoint Full time

    About The Role:GamePoint is seeking an experienced Product Manager to play a lead role in the prioritization, development, and launch of products and features. As a Senior Product Manager, you will be a key player in defining the Product practice at GamePoint. You'll make a huge impact as we're taking our Product initiative efforts to the next level. This...

  • Light Commercial HVAC/R Technician

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States CoolSys Full time

    Overview: With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service,...

  • team coordinator

    Found in: beBee jobs US - 2 weeks ago


    Dallas, Texas, United States GUCCI Full time

    SummaryIf you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond.Job DescriptionJob DescriptionRole MissionAs a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and...

  • Workday Functional Consultant

    Found in: beBee jobs US - 3 weeks ago


    Dallas, Texas, United States Parkar Digital Full time

    Job Title: Workday Functional ConsultantLocation: RemoteJob Description:We are seeking a highly skilled and experienced Workday Functional Consultant to join our team. The ideal candidate will have a solid understanding of Workday's suite of products and possess expertise in configuring, implementing, and optimizing Workday solutions to meet our...