Customer Experience Director, Payment Innovation

Found in: beBee jobs US - 3 weeks ago

Dallas, Texas, United States Baylor Scott & White Health Full time

JOB SUMMARY:
Reporting to the SVP, Customer Experience, the Customer Experience Director is an executive within Baylor Scott & White Health (BSWH) who plans, develops, and implements customer experience programs and initiatives for BSWH, which may include customer strategy, customer journeys, customer brand campaigns, customer data analysis, customer satisfaction and retention, and other customer-focused activities. Responsible for customer experience and its impact to overall customer satisfaction of BSWH healthcare services. Ensures that customer policies and practices align with overall organizational direction and BSWH business objectives. Instills a strong customer-centric culture that demonstrates healthcare industry best practices. Leverages customer data, analytics, and insights to continuously design and improve customer experience journeys and strengthen BSWH customer-centric capabilities.

Translates and implements strategic plans and objectives for area of responsibility. Makes final decisions on operational matters and ensures achievement of objectives. Recommends policies and organizational changes for area. Plans and executes projects and initiatives that meet annual objectives. Erroneous decisions at this level tend to have negative impact on the success of the area, business unit, and possibly the overall organization's operations. Plans and directs the operations of a department or area, with responsibility for staffing, processes, budgets, and costs of the unit. Leads and advises subordinate(s) to meet schedules, resolve technical problems, and monitor performance. Has a larger, more complex organization or functional area than a manager. Often has one or more managers or supervisors reporting to the role.

ESSENTIAL FUNCTIONS:
- Lead the development and execution of the company's payment innovation strategy, aligning it with organizational goals and industry trends
- Assess and analyze various payment models, including value-based care, bundled payments, payment plans, and alternative payment methodologies, to identify opportunities for improvement and innovation
- Utilize data and research to evaluate payment performance, identify patterns, and recommend data-driven strategies to enhance payment processes
- Collaborate with cross-functional teams, including finance, operations, legal, and digital, to implement innovative payment solutions that customers want and drive efficiencies for our organization
- Unlock insights about how customer behavior is changing as a result of the payment experience strategies developed and leverage those insights to develop hypothesis – continually learning and optimizing the customer experience
- Healthcare experience not required; Looking for candidates across industries to bring their expertise and ideas to healthcare
- Leads design and implementation of the future state end-to-end customer experience.
- Defines objectives and outcome metrics to define success and ensure value creation.
- Provides alignment of journey team to overall customer experience vision.
- Leads and supports journey work across multiple operational services lines.
- Drives the formation and collaboration of the journey team and other stakeholders.
- Leads the development and implementation of measures, scorecards, and metrics.
- Leads the mapping, testing, and definition of customer touchpoints with the journey.
- Monitors and communicates progress of the journey team to overall objectives.
- Identifies opportunities for customer experience improvements.
- Drives resulting actions, insights, findings, education, and initiatives for the customer journey.

KEY SUCCESS FACTORS:
- Bachelor's degree or equivalent experience.
- 5+ years of experience in healthcare operations, customer experience, or relative field.
- Operates with beginner's mindset.
- Comfortable with ambiguity and disruption--resilient.
- Ability to learn and apply new concepts quickly.
- Approaches work collaboratively.
- Proven track record of leading and developing team members.
- Experience influencing change outside of direct reports.

MINIMUM REQUIREMENTS:
- 5 years of experience
- Bachelor's Degree or 4 years of work experience above the minimum qualification

  • Director of Customer Success

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Canary Technologies, Co Full time

    The Director of Customer Success is a key leadership role responsible for overseeing a team of SMB Customer Success Managers focused on customer onboarding, product adoption, and client satisfaction.Responsibilities Lead and scale a team of SMB Customer Success Managers, ensuring they have the skills, tools, and support to thrive.Drive Customer Success...

  • Director of Technical Operations

    Found in: beBee jobs US - 3 weeks ago

    Dallas, Texas, United States Orion Health Full time

    PurposeAs the Director of Technical Operations, you will have overall responsibility for the maintenance, upgrades and support of our client solutions in the NA region. This key leadership position requires a seasoned professional with a proven track record in managing technical operations teams, driving efficiency, and fostering a culture of continuous...

  • Finance Director

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Surf Search Full time

    A 25+ year old, regional roofing company known for impeccable work and high customer satisfaction is searching for a Finance Director/Controller to join there exciting journey. They have 4 very profitable branches across 3 states and ambitions to expand to 20.The Financial Architect of Growth:Oversee all aspects of finance for their growing network, ensuring...

  • Director, Telecommunication Design

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Aligned Data Centers Full time

    Position Overview: Aligned Data Centers is seeking a highly skilled and motivated Telecommunications Design Director. As the Director, Telecommunications Design you will be responsible for overseeing the design, implementation, and maintenance of the telecommunications, audio visual, and security infrastructure within our data centers. You will collaborate...

  • Managing Director

    Found in: beBee jobs US - 3 weeks ago

    Dallas, Texas, United States Southwest Airlines Full time

    Job Description:Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunities for learning and personal growth. The Managing Director Powerplant Program invests in the future of Southwest's People by providing technical, functional, and strategic leadership for...

  • Director of Finance

    Found in: beBee jobs US - 3 weeks ago

    Dallas, Texas, United States The Joule Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Medical Director

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Baylor Scott & White Health Full time

    JOB SUMMARYDir Medical Director - BSWQA is responsible for planning, overseeing, and directing strategic medical affairs for Baylor Scott and White Health (BSWH), which may include patient care operations, patient quality, patient safety, infection control, risk management, joint ventures, physician networks, and medical credentialing functions. Works with...

  • North America Client Relationship Director

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Clearsulting Full time

    Role: North America Client Relationship DirectorLocation: Clearsulting is headquartered in Cleveland, OH, with additional offices located in; Chicago, IL; Columbus, OH; Dallas, TX; and Denver, CO. Other cities are also welcome remotely.About Clearsulting:Clearsulting is a management consulting firm whose mission is to help finance teams become a better...

  • Director of Clinical Services-Hospice

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Affinity Full time

    RN, Hospice Director of Clinical Services (DCS) - Dallas/Fort Worth, TX This is an outstanding opportunity with an exceptional organization providing caring and compassionate hospice services. Hospice experience required. No exceptions. Compensation: Highly Competitive Base Salary & Bonus Incentive Offered. The Director of Clinical Services (DCS) is...

  • Director of Asset Management

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Oak Wood Ventures Full time

    Oak Wood Ventures is a private real estate investment firm founded in 2018.Oak Wood Ventures acquires, develops, and operates multifamily and manufactured housing communities in the United States.As Director of Asset Management, you will play a key role in analyzing and underwriting our current portfolio and investment opportunities, bridging the gap between...

  • Director of Corporate Facilities

    Found in: beBee jobs US - 3 weeks ago

    Dallas, Texas, United States Richemont Full time

    At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Director Front Office

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States The Beeman Hotel Full time

    Job SummaryAs a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest...

  • Customer Issues Agent II

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States TXU Energy Full time

    Job SummaryThis position is responsible for handling customer issues which require a higher level of research, accompanied by corrective actions on customer accounts. This position will diagnose the problem, manage the resolution process and perform needed root cause analysis to determine if the problem has the potential of impacting other customers. These...

  • Business Development Director

    Found in: beBee jobs US - 3 weeks ago

    Dallas, Texas, United States Connor Group Full time

    Connor Group is recruiting a Business Development Director for our expanding Texas market You will leverage your existing relationships and create new ones to build Connor Group's brand and presence in the marketplace. You will be supporting our service line leaders, achieving defined sales goals, and establishing contact with executives in some of the most...

  • Remote Customer Support Advocate

    Found in: beBee jobs US - 3 weeks ago

    Dallas, Texas, United States Quadient Full time

    What does a Customer Support Advocate do?Responsible for promptly handling incoming calls for inquiry resolution and processing document/email inquiries for district, dealer, and internal customers.Provide first-call resolution when troubleshooting the company's key solutions, including equipment models and parcel locker products.Use various software...

  • team coordinator

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States GUCCI Full time

    SummaryIf you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond.Job DescriptionJob DescriptionRole MissionAs a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and...

  • Strategic and NAGA Customer Support Specialist

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Quadient Full time

    In This Role You WillResponsible for promptly handling incoming Strategic/NAGA calls for the following: inquiry resolution, processing documents and email inquiries for district, dealer and internal customers – this includes handling a variety of call types based on the needs of the businessProvide first call resolution when troubleshooting depot repair...

  • Front Desk Agent

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Lorenzo Hotel Full time

    The Lorenzo Hotel, an art-centric boutique hotel in the heart of Dallas is looking for new talent Job overviewTo greet guests in a pleasant, professional and efficient manner. Accommodate guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages. Keep records of occupied rooms and guests' accounts, making and...

  • Director, Strategic Accounts

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Masimo Corporation Full time

    Job SummaryThe Director of Strategic Accounts is responsible for planning, executing and directing the Whole House Conversion Sales program, including development of account strategies, implementation of strategies, and coordination of resources necessary to optimize strategies.Duties & ResponsibilitiesResponsible for ensuring clinical evaluations of...

  • Policy Service Associate

    Found in: beBee jobs US - 2 weeks ago

    Dallas, Texas, United States Hallmark Financial Services, Inc Full time

    Job Description:Hallmark Financial is a property and casualty insurance company with a diversified portfolio of insurance products written on a national platform. Through its six insurance subsidiaries, Hallmark Financial markets, underwrites and services commercial and personal insurance in select markets. Hallmark Financial is headquartered in Dallas,...