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Service Delivery Manager
2 months ago
We are seeking a highly skilled and experienced Field Service Operations Manager to join our team at Schneider Electric. As a key member of our service delivery team, you will be responsible for overseeing the field service operations and ensuring that our customers receive exceptional service.
Key Responsibilities- Field Service Operations Management: Oversee the day-to-day operations of our field service team, ensuring that all service requests are handled efficiently and effectively.
- Customer Relationship Management: Build and maintain strong relationships with our customers, ensuring that their needs are met and exceeded.
- Team Leadership: Lead and manage a team of field service representatives, providing guidance and support to ensure that they have the necessary skills and resources to perform their jobs effectively.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Performance Metrics: Develop and track key performance metrics to measure the success of our field service operations.
- Education: Bachelor's degree in Business Administration, Engineering, or a related field.
- Experience: Minimum 5 years of experience in field service operations, with a minimum of 2 years in a team lead or management role.
- Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to prioritize and manage multiple projects simultaneously.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
