Business Systems Analyst

4 weeks ago

Ann Arbor, Michigan, United States University of Michigan Health System Full time
How to Apply

A cover letter is required for consideration of this position and should be attached as the first page of your resume (due to system limitations).

Job Summary

Health & Well-Being Services has an exciting opportunity to join our IT team as a Business Systems Analyst. As a member of the Health & Well-Being Services IT team, you will support customers at all levels for their software, networking, storage, security, reporting, and training needs. You will identify problems and make recommendations for resolution. You will report to the Senior Project Manager for Health & Well-Being Services.

For more information about Health & Well-Being Services please visit our website:

Responsibilities*
  • Collaborate with team members and customers and contribute to the effort to develop, implement, and continuously improve services to meet customer needs.
  • Perform project management, including resource and time estimates.
  • Contribute to hardware, software, and services enhancements by identifying when established processes are not working or there are gaps in processes and makes recommendations for improvements.
  • Support data analytics needs including database queries and the creation of reports and reporting dashboards.
  • Provide information assurance, networking, and security policy practices for Health & Well-Being Services. Advise users on the handling of sensitive data and recommended software to use with data; ensure users are aware of IT security procedures.
  • Partner with IT to implement data security reviews, risk assessments and compliance with our standards
  • Work with collaborative partners to identify root-case issues, provide software support and restore service (such as backup, restore, failover, log interpretation and performance monitoring)
  • Follow procedures and guidelines to install, configure and maintain systems, software, network and port configuration, host-based firewalls, and peripherals.
  • Monitor systems for availability, error conditions, space allocation, backup integrity, and performance.
  • Maintain requirements documentation. Document technical requirements within Health & Well-Being.
  • Maintain and update knowledge of IT procedures, hardware, software, and technical services.
  • Promote cooperation and customer relationships and ensure incidents and requests receive proper follow up.
Required Qualifications*
  • Bachelors degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience.
  • 2+ years of experience in business process analysis, software vendor management, software solution identification or moving from legacy to cloud-based systems
  • 2+ years of experience at the intermediate level working with technical infrastructure such as cloud-based or on premise database systems (registration software, wellness tracking, case management), MS SQL server or HTTP server management
  • Applied experience using enterprise level system management tools (Microsoft System Center Configuration Manager and IT service management software)
  • Experience with reporting and data analytics tools such as Tableau or Microsoft Access
  • Knowledge of information assurance, networking and security policies best practices
  • Applied experience in preparation and delivery of customer training, education and communication
Work Schedule

May require a flexible work schedule and working during non-business hours based on business needs. Some situations may require on-call availability outside normal working hours.

Work Locations

Will require travel to multiple locations on & off campus. Flexible or hybrid work may be allowed; flexible work arrangements are reviewed annually and may be subject to change.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

To view the comprehensive job description, please see this link:

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
  • Generous time off, including family leave
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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