Campaign & Premiums Associate

2 months ago

San Francisco, California, United States KQED Full time

KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling.
We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.
The Campaign & Premiums Associate supports on-air fundraising initiatives dedicated to generating operating revenue for the organization. This position works under the direction of the Senior Manager of Member Services.
KQED Code of Ethics
The mission that drives us:
KQED provide citizens of Northern California with a community-supported alternative to commercial media. We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.
This role will work hybrid between working in KQED's newly renovated headquarters and working remotely. KQED requires employees to be fully vaccinated against COVID-19.
The successful candidate will be required to join National Association of Broadcast Employees and Technicians (NABET) Local 51.
Salary Information: $32.00-$40.00 per hour
Essential Functions:

  • Prepares and coordinates Pledge program documents for on-air pledge drives.
  • Works with the On-Air fundraising team to generate premium information including premium codes, SKUs, pledge levels, and fulfillment information and provides premium information to internal and external partners.
  • Creates campaign codes, ensures they are active during campaign and provides them to internal and external partners.
  • Responsible for dedicated departmental customer service addressing inbound inquiries culminating in an outbound response received by phone and/or email and other critical work assigned by an operations supervisor.
  • Other pledge and premium duties as assigned.

Knowledge/Experience Required:

  • A healthy understanding of the mission of KQED and an overall awareness of its programs and benefits to the community.
  • An openness to and excitement for learning new processes, programs, and skills as needed in order to deliver the highest possible quality of customer service and increase efficiency.
  • Excellent oral and written communication skills.
  • Ability to manage difficult situations with tact, diplomacy and excellent customer service.
  • Proven track record in working with others to problem-solve and create effective solutions.
  • The ability to multitask, collaborate, prioritize work and quickly pivot focus in a fast-paced environment.
  • Ability to interact effectively with external vendors as well as staff within the Membership Department and in other departments throughout the organization.
  • Experience with the Microsoft Office Suite including Outlook, Excel and Word (experience with mail merges a plus).
  • Experience with a donor database is a plus.

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