Program Support Assistant

2 weeks ago

Washington, Washington, D.C., United States Non-Departmental Agency Full time
Summary

This position is in the Office of Volunteer Recruitment and Selection. The primary function of the incumbent is to provide operational, administrative and customer service support that facilitates the internal operation and production of the office.



Duties

The Program Support performs the following major duties:

Program Services and Support:
  • Assists the eligibility specialist by identifying for legal pre-screening candidates with no legal issues.
  • Independently completes special research requests. Collects program information from technical specialist, input data into electronic information systems and searches for related information and retrieve all relevant data.
  • Ensures that legal kits and other relevant files are maintained and/or destroyed according to agency record retention guidelines.
Customer Services and Problem Resolution:
  • Provides phone and email coverage for the Placement Unit and customer service to applicants and the public.
  • Determines the scope and nature of actions required to resolve customer service problems and process transactions, using judgment in identifying matters which should be handled by other Peace Corps staff and tactfully referring calls as appropriate. Obtains background information related to calls for staff reference as appropriate.
  • Assists the Placement desks with file screening, follow-up calls, emails, and letters to applicants and/or other type of retention efforts as assigned by the Placement Manager or designee.
  • Provides responsive and timely customer service to applicants and other interested parties who contact the Placement Office.
Data Collection
  • Receives and processes incoming Volunteer Legal Kits from applicants. Pre-Screens legal kits and reviews kits for omissions and inconsistencies and ensures data entry is complete. Initiates follow-up with applicants with missing or inconsistent information. Enters data into the DOVE system and manages the storage of legal kits while applicants are working with the Placement Office.
  • Coordinate incoming data from a variety of sources and entered information into an automated tracking system.
  • Received and reviewed documents, reports, and/or applications for omissions and inconsistencies, and ensured data entry was complete and accurate.

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