Assistant Director and Triage Coordinator for Student Outreach and Support

2 weeks ago

Washington, Washington, D.C., United States Georgetown University Full time

Assistant Director and Triage Coordinator for Student Outreach and Support - Division of Student Affairs - Georgetown University

remote type
On Campus
locations
Main Campus
time type
Full time

job requisition id
JR16408
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Assistant Director and Triage Coordinator for Student Outreach and Support - Division of Student Affairs - Georgetown University

Georgetown's Division of Student Affairs supports the academic mission by educating students as whole persons, promoting their intellectual, moral, spiritual, and social formation; enhancing students' learning and helping to prepare them for lives of discernment, civic engagement, and professional growth; teaching personal responsibility and respect for people of all faiths, cultures, and beliefs; promoting the health and safety of students and others in the University community.

Our mission is to care for the whole student and whole person - epitomized by our priority to maintain a robust "safety net" for students who experience complex, personal difficulty. Student Outreach and Support (SOS) works with colleagues across campus to organize outreach and follow-up care to students who are experiencing crisis or distress that impacts their social, personal, and/or academic stability.

Job Overview

The Assistant Director and Triage Coordinator for Student Outreach and Support provides non-clinical case management services to ensure high-risk students are connected to appropriate levels of care; and support the effort of SOS in the University's management of high-impact, complex students of concern, defined as those who (1) threaten or attempt to cause harm to themselves, (2) experience significant disruption to a normal course of academic study due to the presence of psychiatric, behavioral, and/or mental-health related issues, and/or (3) present with behavior that may be worrisome to others and disruptive to University business or community stability. Primary responsibilities include but are not limited to:

Provide case management services to students whose disruption to academic progress is caused by a broad range of difficulties that may, at any point, rise to higher levels of concern if not moderated quickly and sufficiently, including but not limited to unique financial concerns, severe/disruptive interpersonal difficulties, markedly difficult adjustments and transitions, difficulty navigating complex healthcare systems, or other personal, often complex, concerns.
Triage the concerns that are reported to SOS by campus partners, which are related to the health, safety, and well-being of undergraduate or graduate students; and manage incoming Safety Net referrals, working with the Director to assign cases among SOS staff. As well, they manage sensitive and confidential data for the office, and all of the tasks associated with creating and tracking cases, updating case notes, closing cases, and all of the overall data/record keeping management for all cases managed by SOS staff.
Monitor follow-up support to high-risk students by coordinating closely with various units in and outside of Student Affairs – including Academic Deans and Advisors, Residential Living, Office of Neighborhood Life, the Counseling Center, Student Health, and other similar offices; and when necessary, coordinate with off-campus treatment providers and/or emergency contacts.
Work Interactions

The Assistant Director and Triage Coordinator for Student Outreach and Support reports to the Director of Student Outreach and Support, who in turn reports to the Assistant Vice President of Student Health, under the Vice President for Student Affairs.

They actively monitor follow-up support to high-risk students by coordinating closely with various units in and outside of Student Affairs, especially Academic Deans - as well as Residential Living, Counseling and Psychiatric Service, Student Health, the Academic Resource Center, and other similar offices. When necessary, they coordinate with off-campus treatment providers.

In collaboration with the Director, they assist in expanding educational and outreach efforts to the campus community, and assist with training the community on the role of SOS on campus and responding to students of concern.

As well, they represent SOS on various University or Division working groups, committees, task forces, regular meetings, or other duties as assigned.

Requirements and Qualifications

Master's degree in Counseling, Social Work, Higher Education Administration, or similar fields and at least 2 years of experience in education or closely related setting, with demonstrated knowledge of crisis response, student conduct, student affairs administration, and case management support teams - preference for a Bachelor's degree and 3 to 5 years of the experience described
Working knowledge of relevant state and federal laws, including FERPA, HIPAA, ADA, and Title IX Ability to work with and assist others in navigating complex systems
An understanding of treatment programs, mental health terminology
Knowledge of medical privacy guidelines and the ability to communicate difficult/sensitive information with relevant parties
Excellent organizational and communication skills, both oral and written
Ability to and exercise sound judgment and decision-making
Demonstrated commitment and success working in a multicultural environment with a critical understanding of social justice
Preferred Qualifications

Skills, knowledge and experience specifically focused on the needs of students of color, LGBTQ students, international students, first-generation students, students from diverse faith communities and students with disabilities
Working knowledge of Maxient software or similar case management software
Experience triaging cases in a clinical or nonclinical setting
Experience working in nonclinical case management or similar student support services within a higher education setting
Experience with data collection and analysis and the ability to utilize data to support and inform the work of an office
Work Mode: On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.

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