Desktop Support Specialist

10 hours ago


New York, New York, United States Diverse Lynx Full time
Job Summary

We are seeking a highly skilled Desktop Support Engineer to join our team at Diverse Lynx LLC. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop systems, hardware, and software.

Key Responsibilities
  • Provide technical support and troubleshooting for desktop systems, hardware, and software
  • Manage and maintain desktop infrastructure, including hardware and software upgrades
  • Coordinate with vendors and suppliers to resolve technical issues
  • Develop and implement technical solutions to improve desktop support processes
  • Collaborate with other IT teams to ensure seamless integration of desktop support services
  • Provide training and support to end-users on desktop systems and software
  • Assist with crisis management and incident response
  • Participate in change advisory board meetings and document reviews
  • Contribute to monthly performance reporting and IT induction of new users
  • Support VIP users and provide advance forecasting and notification of IBA user follow-ups
  • Coordinate with facility management teams to ensure management of user guides and provide training and support for new employees
  • Assist with SCCM and OS troubleshooting, license and software services team meetings, and writing knowledge articles
  • Review and approve proposed or new knowledge articles and present knowledge items to the team
Requirements

To be successful in this role, you will need to have a strong background in desktop support and maintenance, excellent communication and problem-solving skills, and the ability to work collaboratively with other teams.

We promote and support a diverse workforce across all levels in the company and are an equal employment opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.



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