Desktop Support Specialist
2 weeks ago
Barrow Wise Consulting, LLC is seeking a skilled Desktop Support Analyst to join our team. As a Desktop Support Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Technical Support: Provide technical support to clients, including troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.
- System Maintenance: Perform routine system maintenance tasks, including software updates, hardware upgrades, and system backups.
- Customer Service: Provide excellent customer service to clients, responding to their technical inquiries and resolving their technical issues in a timely and professional manner.
- Problem-Solving: Analyze and resolve complex technical issues, using your problem-solving skills and technical expertise to identify and resolve problems.
- Communication: Communicate effectively with clients, colleagues, and management, providing clear and concise technical information and updates.
- Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Experience: Minimum 2 years of experience working in an IT desktop support team-based collaborative environment.
- Skills: Strong technical skills, including knowledge of Microsoft Windows 10 and Office 365, as well as experience working with remote desktop tools and ticketing systems.
Barrow Wise Consulting, LLC offers a competitive compensation package, excellent benefits, and opportunities for growth and advancement. We are an equal opportunity employer committed to diversity in the workplace, and we welcome applications from minority, female, disabled, protected veteran, and LGBT candidates.
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