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Practice Assistant, Sr

3 months ago

Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time


GENERAL SUMMARY/ OVERVIEW STATEMENT:


The Senior Practice Assistant for Infusion Services, in collaboration with the Practice Manager and Practice Coordinator, will ensure efficient daily operation of the Ambulatory Infusion Center at Brigham and Women's Hospital's Main Campus in Boston, 850 Boylston in Chestnut Hill, and other locations as determined. Reporting to the Practice Manager, the Senior Practice Assistant maintains patient scheduling, referrals, and specialty pharmacy medication coordination. This role works alongside administrative staff such as front desk and scheduling staff.

The Senior Practice Assistant is an integral part of assisting with the implementation of BWH Ambulatory initiatives and strategic growth plans. The individual will take direction from the Administrative Director and Practice Manager while working closely with referring physicians, peers, and staff to create a positive culture and work environment while achieving service excellence for our patients.


PRINCIPAL DUTIES AND RESPONSIBILITIES:



The responsibilities of this position are broad, generally including operational duties, patient throughout and scheduling.

Specific responsibilities as follows:

  • Patient registration, scheduling and billing processes for department. This includes checking in patients, checking out patients, scheduling patients from the Referral Workque and checking and responding to voicemails.
  • Partnership with Prior Authorization team to ensure maintenance of patient insurance approvals for scheduled appointments.
  • In collaboration with the Practice Manager and Practice Coordinator, lead initiatives to create a high level of customer service by working closely with all staff and providers to create the ideal patient experience and environment.
  • Meets and greets patients regularly, throughout the day.
  • Ensures Patient Information Area is properly maintained as a resource for patients.
  • Support Practice Manager and Practice Coordinator on development and implementation of process improvement initiatives and new projects.
  • Demonstrates knowledge and promotes administrative and employee policies.
  • Professional individual with strong communication and interpersonal skills. Demonstrate independent judgment within the scope of this position, while maintaining effective relations with others.
  • All other duties, as assigned.


For all positions that include direct patient care, indicate with an "X" the age(s) of all patient populations served



No Direct Patient Care



X



All age groups



Adolescence (13 to 17 years)



Neonates (birth to 1 month)



Young Adult (18 to 25 years)



Infant (1-month to1year)



Adult (26 to 54 years)



Early Childhood (12 months to 5 years)



Senior Adult (55 to 64 years)



Late Childhood (6 to 12 years)



Geriatric (65 years and up)



QUALIFICATIONS:

  • Bachelor's degree strongly preferred.
  • Clinical Operations and Scheduling experience preferred, ideally within Infusion or in Ambulatory Healthcare Practice Environment.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

  • Knowledge of practice operations and standards.
  • Understanding of procedures including filing, copying, scanning, printing, and faxing.
  • Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.
  • Commitment to service excellence, with the ability to demonstrate a consistently professional level of customer service with all patients, providers, and colleagues.
  • Strong organizational, coordination and judgment skills. Ability to prioritize effectively.
  • Analytical ability and strong problem-solving skills (critical thinking)
  • Ability to manage multiple tasks effectively, following established protocols, and work within systems.
  • Exhibit flexibility and function effectively in a fast-paced, growing environment.
  • Excellent interpersonal skills.
  • Willing and able to work with Practice Manager to balance initiatives and projects to meet all deadlines.
  • Must be pro-active and handle complex and diverse patient interactions in a variety of situations, some of which are stressful.
  • Demonstrated ability in project management and project implementation.
  • Excellent organizational, analytical, time-management and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proficiency with computer skills. Ability to use all applicable applications at highest competency level.
  • Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.
  • Advanced understanding and use of medical terminology.
  • Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission, CMS and HIPAA.

WORKING CONDITIONS:


Works in a Hospital based Ambulatory Practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.


SUPERVISORY RESPONSIBILITY:


No direct supervisory responsibilities.


FISCAL RESPONSIBILITY:


No direct financial or fiscal responsibilities.


EEO STATEMENT:


Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.