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Clinic Business Representative Associate

4 months ago

Apple Valley, California, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

April 11, 2024

Department:

AHG Urgent Care Apple Valley

Shift:

Day/Evening (United States of America)

Shift Length:

Variable shift length

Hours Per Week:

30

Union Contract:

Non-Union

Weekend Rotation:

Every Other

Job Summary:

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

Urgent Care Hours:

  • Monday-Friday 8am-8pm
  • Saturday and Sunday 8am-8pm
  • Holidays Hours vary
  • Shifts are a mix of 6 and 12 hours and includes every other weekend. Schedules will repeat every two weeks.

This position is a mixture of days, evenings, weekends, and holidays. The employee will be scheduled at Apple Valley locations, but at times will be expected to float to other Urgent Care locations if needed. The employee would need to be available on the days and hours of operation at the sites.



Rotating Two-week schedule:


Week 1: Saturday 715a-815p, Thursday 745a-815p, Friday 745a-215p


Week 2: Monday 745a-815p, Wednesday 745a-215p, Thursday 745a-215p, Friday 745a-215p


Job Description:

Principle Responsibilities

  • Greets, welcomes, and performs the registration process with patients in person or by phone
    • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
    • Assists patients with telephone encounters
    • Identifies key words to initiate appropriate responses and de-escalation techniques as needed
    • Directs patients to appointment or procedure
  • Collects co-pays and/or remaining balances
    • Obtains signatures from patients as needed
    • Responds to questions regarding financial assistance programs
    • Performs the End of Day reconciliation process
    • May participate in the prescription refill order process as appropriate and in scope for position
  • Manages and organizes the patient care lobby (or lobbies) and provides other department support
    • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
    • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
    • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
    • Performs weekly downtime check
    • Active participation in staff meetings
    • Other duties as assigned.

Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred and
  • Associate's or Vocational degree preferred
  • 1 year of basic computer skills required and
  • 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and
  • 0 to 2 years of customer service, clerical, or other business office environment experience preferred and
  • 0 to 2 years of medical terminology knowledge preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.