Director, Technology Support Services

Director, Technology Support Services

MiraCosta College

For full details and to apply, go to

Assignment Category: Regular Position

Position Details:

One regular, exempt, full-time position, 40 hours per week, 12 months per year on the Oceanside Campus. The normal work schedule will be Monday through Friday, 8:00 am - 5:00 pm. The person selected for this position will be subject to assignment to any district facility during any hours of operation.

The first-level interviews with the screening and interview committee will be conducted via Zoom. The second-level interviews may be in-person or via Zoom.

REMOTE WORK:
MiraCosta College believes that flexible work enables employees to achieve a more successful balance between work responsibilities and family life. The District offers the opportunity to telework (remote work) for certain positions, depending on the operational needs of the District and the provisions of the telework policy. Probationary and temporary employees are not eligible to telework unless approved by the appropriate vice president. No employee is guaranteed the right to telework. No employee shall be authorized to telework 100% of the time; regular, on-campus presence is expected for all District employees on a weekly basis.

RESIDENCY REQUIREMENT:
MiraCosta College Board Policy 7800: Employee Residency requires all classified staff, administrators, and temporary/hourly short-term employees to maintain and permanently reside in a principal place of residence in the state of California that is within two-hundred (200) road miles from the employees regularly assigned district worksite. The purpose of the policy is to promote efficiency and continuity throughout all campus administrative functions, provide students with high quality assistance and accessibility to all academic and campus services, ensure that students receive an engaging education, and respond to emerging student needs.

The District may consider an individual request to temporarily reside outside of the State of California or outside the 200-mile limit on a case-by-case basis, not to exceed twelve consecutive months.

Salary Range: CM-17

Compensation: Starting at $154,897 per year (range CM-17, step 1 on the 2024/2025 Classified Administrators salary schedule), with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.

Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

Benefits:

MiraCosta College offers an array of benefits to eligible employees.

• The district pays 100% of the cost of medical, dental and vision insurance for eligible employees and dependents
• $100,000 life insurance policy
• Up to $250 of benefit credits per month to help pay for a variety of voluntary benefit options, such as supplemental life insurance, disability coverage, and health care/dependent care flexible spending account (FSA)
• Vacation, sick leave, and up to 18 paid holidays
• State pension system retirement benefits (CalPERS)
• Free and confidential employee assistance program
• Wellness Program
• Participation in the Districts Early Retirement Program
• Professional Development Opportunities
• Childcare Facility (Oceanside Campus)

Position Term in Months: 12

Application Procedure:

In order to be considered for this position, you must submit the following documents directly in the online system. Applications submitted by 11:59 PM on Monday, September 9, 2024, will receive first consideration. Applications will continue to be accepted until the position is filled.

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the "Screening and Interview Committee" specifically describing how your experience aligns with the Essential Duties, Other Duties, and Desirable Qualifications.

4. Transcripts of college coursework which provide evidence of meeting the minimum qualifications as stated in this job posting. Unofficial or legible photocopies are acceptable. If a degree(s) was earned, the transcripts must state that the degree was awarded. Any degree/coursework used to satisfy the minimum qualifications must be from a postsecondary institution accredited by an accreditation agency recognized by either the U.S. Department of Education or the Council on Postsecondary Accreditation.

If your degree(s) is from a college or university outside of the United States, you must submit a detailed evaluation from a professional evaluation agency. To view a list of agencies approved by the California Commission on Teacher Credentialing, go to (cl-635). Transcripts or translations in English still require the evaluation to show the U.S. equivalence of your degree.

The screening and interview committee will review application materials for up to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) successful completion of a pre-placement physical exam at district expense; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; 4) fingerprint clearance; and 5) approval by the Board of Trustees.

Retired STRS members are not eligible for this position.

Basic Function:

Under general direction, manage and coordinate technology support service teams for client computing, academic programs, classrooms, instructional labs, office locations, media services, and help desk operations districtwide; direct operations supervisor and coordinator; provide strategic leadership and guidance in the planning, analysis, design, modification, testing, implementation, and operation of client and instructional computing technology applications, hardware and systems; responsible for the purchase, replacement, and contract negotiations of software and hardware; collaboratively plan, implement, and support the districts cloud first strategy; assume and perform related duties and responsibilities as assigned.

Distinguishing Characteristics:

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Supervisory Responsibilities:
1. Recruits, interviews, recommend hires, and trains staff.

2. Oversees scheduling, assignments, and the daily workflow of the department.

3. Provides constructive and timely performance evaluations.

Duties/Responsibilities:
4. Exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

5. Plan, organize, schedule and manage the purchase, maintenance, support, and replacement of the districts multiplatform desktop and mobile computers, printers, tablets, software, instructional servers, audiovisual technologies, and other equipment to maintain proper operation and efficiency; maintain accurate inventory to guide replacement plans; manage and track budgets; determine program needs, budget requirements, and ensure maximum return on investment; oversee the decommissioning and preparation of hardware and devices for salvage.

6. Plan, organize, implement and manage the activities, services and operations of computer labs, learning centers, multi-media and audiovisual systems; ensure user support service requests are completed accurately and efficiently; determine requirements for new software/hardware or modifications of existing software/ hardware; ensure computer labs are kept updated and refreshed to meet the needs of the academic programs and schools.

7. Organize work schedules to meet project timelines and provide first-class customer service; design and create processes to facilitate reporting and increase efficiencies; ensure documentation is regularly updated, including timely and thorough reports on Information Technology Services (ITS) help desk tickets; track customer service statistics and adjust accordingly to meet client needs; drive operational excellence and innovation.

8. Coordinate basic level support for enterprise applications team, security & infrastructure team, and partners with other ITS teams for delivery of higher-level support; coordinate Help Desk and second tier technical support resources to ensure timely incident resolution and appropriate work allocation.

9. Assist in the preparation of instructional and client computing technology operating plans and standard operating procedures; research application of new technology for academic programs; define projects and establish priorities to meet budget and schedule objectives.

10. Evaluate and test software and hardware being considered by the district related to computer applications; prepare reports on the utility and quality of software; ensure the capability of all proposed software with district operating and network systems; implement and support the districts cloud first strategy; document and enforce software standards adopted by the district; monitor and enforce compliance with software licensing and copyright law.

11. Develop and coordinate technical training for district employees including the development of materials, training methodologies, and/or recommendation of applicable workshops.

12. Work with cloud providers, consultants, vendors, general contractors, software, security, hardware, and network vendors; attend related meetings and workshops.

Other Duties:

1. Represents the department on committees and workgroups and attends meetings related to districts selection, implementation and use of computing facilities and resources.

2. In conjunction with Purchasing and Materials Management, oversee and maintain the districts employee information technology personal purchasing program; oversee and coordinate the IT district hardware surplus program.

3. Monitor and review new technology products and technology tools; create and update standards; review information available in industry publications and technical websites to evaluate opportunities to better meet district business, academic, operational, productivity and technical requirements.

4. Maintain up-to-date technical knowledge by attending educational workshops, conferences, trainings, reviewing professional publications, establishing personal networks and participating in professional associations to keep up with the industry regarding the districts IT portfolio, mission, and vision.

5. May perform specialized technical support services as needed.

6. Perform related duties as assigned.

Knowledge Of:

1. Enterprise-level systems and instructional computing technology planning, analysis, design, modification, testing, implementation, and operation.

2. Cloud computing, services, server, computer technology, and systems administrator foundations for both on-premise and cloud, automated software distribution and deployment of large-scale desktop image rollouts.

3. Enterprise level device management tools.

4. Principles and practices of public administration, including budgeting, purchasing and maintaining public records.

5. Project management.

6. Software compliance procedures and practices.

7. Inventory control for hardware and software.

8. Applicable federal, state and local laws, IT security standards and requirements, rules and regulations including OSHA rules and regulations.

9. Multimedia, audiovisual and data communications concepts, methods, and techniques.

10. Use and administration of a help desk ticketing system.

11. Standard operating procedures and large scale technical issues related to hardware and software.

12. Research methods and analysis techniques.

13. Principles and practices of effective management and supervision.

14. District human resources policies and labor contract provisions.

15. Safety policies and safe work practices applicable to the work.

Ability To:

1. Plan, organize, manage, assign, delegate, review and evaluate the work of staff engaged in providing information technology services to the district and community.

2. Stay current on cloud and on-premises cutting edge computer hardware and software as well as identifying, researching, evaluating, and implementing new client and instructional computing technology.

3. Establish and maintain project and production schedules and balance responsibilities for multiple projects to ensure timely, high-quality results with successful outcomes.

4. Establish and maintain effective and cooperative working relationships by exhibiting courtesy, tact, patience, and diplomacy.

5. Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.

6. Support an enterprise level and complex environment of 4000+ devices; analyze and recommend process improvements.

7. Organize, prioritize and distribute a high volume of work assignments to optimize use and skills of staff to successfully meet clients needs within areas of responsibility.

8. Demonstrate competence in interpreting hardware and software documentation, as well as skillful, accurate, and articulate preparation of reports and data.

9. Exhibit proficiency in clear and concise verbal and written communication including logical and persuasive proposals, comprehensive correspondence, reports, studies and other written material.

10. Understand, interpret, explain and apply applicable laws, codes and ordinances.

11. Represent the district effectively in dealings with vendors, other community colleges and industry groups.

12. Perform business process analyses and reach sound, logical conclusions regarding user needs and business requirements.

13. Communicate effectively and explain technical concepts to non-technical users.

Education & Experience:

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Graduation from an accredited four-year college or university with a bachelors degree in Information Technology, Computer Science, Business Administration, Business Systems Computer Science, or a related field, and five (5) years of progressively responsible experience providing client support in a technology services environment within any of the following areas: academic computing, IT Help Desk, IT Operations, Media Services, or other relevant technical areas; or an equivalent combination of training and experience.

NOTE: For work experience, one "year" is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.


Desirable Qualifications:

Experience managing tier 1 and tier 2 technical support teams in a Windows environment.

Licenses & Other Requirements:

A valid California drivers license and the ability to maintain insurability under the districts vehicle insurance program.

WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES:
Assigned classified staff, student and temporary workers, cloud service providers, vendors/contractors, and other staff as assigned.

CONTACTS:
Faculty, administrators, staff, students, various service providers, vendors, contractors and other community college IT managers and staff.

Physical Effort:

The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light lifting and carrying of objects weighing up to 25 pounds; ability to travel to a variety of locations on and off campus as needed to conduct district business.

Emotional Effort:

The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light lifting and carrying of objects weighing up to 25 pounds; ability to travel to a variety of locations on and off campus as needed to conduct district business.

Working Conditions:

Primarily business office environment; subject to frequent public contact and interruption; intermittent exposure to individuals acting in a disagreeable fashion. May work at any district location or authorized facility during day and/or evening hours with occasional evenings, weekends, and/or holidays on an as-needed basis. Occasional local travel may be requested.

Posting Number: S24/25019P

Human Resources Contact Information: or

Job Close Date:

Open Until Filled: Yes

First Screening Date: Tuesday, 09/10/2024

Diversity, Equity & Inclusion

MiraCosta College is an Equal Opportunity Employer and is committed to providing an educational environment that affirms and supports diversity in its faculty, staff, and administration, and promoting an environment of inclusion. The colleges commitment to inclusion, diversity, equity, and accessibility is expressed in the policy found at docs/3400BP-Inclusion-Diversity-Equity-. Click on the following link to view the IDEA website: .

MiraCosta College is committed to creating a racially just campus climate. Individuals and their diverse cultures and identities are welcomed, nurtured, and validated. MiraCosta College takes institutional responsibility for closing the equity gap for disproportionately impacted populations including Latinx and Chicanx communities, Black and African American communities, Native Hawaiian and Pacific Islander communities, Native American communities, lesbian, gay, bisexual, trans, queer/questioning, intersex, and asexual (LGBTQIA+) communities, veteran communities, former foster youth, adult students, and students from low socioeconomic statuses. MiraCosta will continue to serve all constituents with values rooted in equity, diversity, inclusion, and community. MiraCosta Colleges Mission, Vision, Commitment, and Institutional Values & Goals can be viewed at docs/mcc.

The college was designated as a Hispanic Serving Institution (HSI) in 2013. This significant recognition acknowledges our institutions continuous efforts to support the academic performance and unique needs of Latinx students, many of whom are attending college for the first time or are first-generation. We are a veteran and military supportive institution and an Achieving the Dream Leader College. The successful candidate will join a campus that exhibits its dedication to all students and faculty through offering robust, culturally-responsive events, including speaker series dedicated to heritage month events through the Social Justice and Equity Center.

About MiraCosta College

MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at

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