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Customer Service Representative
2 months ago
Position Overview:
As a Member Support Specialist, you will play a vital role in delivering a comprehensive array of financial services and products. Your primary responsibility will be to assist members with inquiries related to their accounts and loans through telephone communication. If you possess a passion for helping individuals and have prior experience in a customer service environment, this position may align with your career aspirations.
About Frontwave Credit Union:
Frontwave Credit Union is a member-centric, not-for-profit financial organization serving the communities of San Diego, Riverside, and San Bernardino counties. Established in 1952, we have expanded to 14 branches, serving over 120,000 members and managing assets exceeding a billion dollars. Our commitment is to deliver consumer-focused solutions that enhance the quality of life for our members and the communities we serve through exceptional service and innovative technology.
Benefits of Joining Us:
We offer competitive compensation, 401k matching, and discounts on mortgages and auto loans.
Enjoy 9-27 days of paid time off annually (based on tenure) along with 10 paid holidays.
Access to affordable medical, dental, and vision plans, as well as a Flexible Spending Account.
Utilize our Employee Assistance Program, which provides a variety of support services.
Engage in career development opportunities, training, and mentoring, with tuition reimbursement available up to $4,000 per year.
Experience a culture of excellence and continuous improvement, as we strive to be the best workplace for our employees.
Key Responsibilities:
- Handle basic member requests received via incoming calls.
- Provide detailed information regarding credit union products, services, account details, and loan inquiries.
- Conduct account research, process account transfers, and manage wire transfer and Western Union requests, forwarding them to the appropriate personnel for completion.
- Manage check orders and perform necessary account file maintenance.
- Promote credit union products and services, actively seeking opportunities to enhance household engagement with our offerings.
Qualifications:
High School Diploma or equivalent (GED) is required.
One to two years of experience in a customer service or financial institution setting is preferred.
Salary Range: $18.82 - $28.23
Service Excellence Standards:
At Frontwave Credit Union, we are dedicated to the following Service Excellence standards:
We take ownership of our responsibilities.
We foster positive experiences.
We ensure accuracy in every task.
We collaborate as a united and engaged team.
We embrace innovation and growth.
We create lasting, memorable experiences for our members.
We believe in personal accountability.
