Medical Concierge-Call Center Scheduling

2 months ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time

Join an amazing global healthcare organization

Awesome benefits, including tuition reimbursement and generous PTO.

Monday through Friday day hours, no weekends

Hybrid after 4-6 weeks of on site training in Baltimore City-Keswick Rd.

Medical Concierge

Are you passionate about helping others?

Are you empathetic to those in need?

Do you want to join an outstanding team with a diverse work environment?

Do you want to help save lives?

Do you have call center experience?

Are you comfortbale scheduling patient appointments for multiple specialities?

Position Summary:

The Hopkins USA Medical Concierge is responsible for the professional, efficient, and timely delivery of service to patients and clients requesting assistance through the Johns Hopkins USA office. This includes but is not limited to coordinating care for patients referred by the President's Office, the Fund for Johns Hopkins Medicine, and the Board of Trustees in addition to targeted business groups.

This includes:

  • Curating and scheduling multiple appointments for out of state patients during the time they are in the Baltimore/DC area
  • Linking hospital and care-management services
  • Creating connections with patients while working with an exceptional, multi-disciplinary team
  • Assisting the patient or representative in the collection of demographic information, pertinent medical records, and copy of insurance cards
  • Coordinating one to multiple appointments in a concise time frame, beginning with the most critical appointment
  • Providing follow-up phone call or email with a patient to review the schedule
  • Sending patient their itinerary, map, directions, and department questionnaire or preliminary instructions for appointment
  • Provides recommendations for accommodations in the area

Work Experience:

Two years' experience in a healthcare and/or multinational business setting with a strong focus on customer service. Education can be substituted for work experience as follows:



Education

Experience



Associate degree or higher and

1 year of experience



High school diploma or equivalent and

2 years' experience



Knowledge, Skills, and Abilities:

The ideal candidate should possess:

  • Advanced interpersonal skills, including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict
  • Advanced organizational skills, including the ability to prioritize multiple activities and follow them to completion
  • The ability to multitask, while proving exceptional customer service

Technical Expertise:

  • Comfortability with learning and understanding new technologies
  • You will be trained on state-of-the-art healthcare information systems like Epic
  • Knowledge of the Microsoft suite of applications

Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).

Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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