Medical Office Coordinator

4 days ago


Baltimore, Maryland, United States Mercy Medical Center Full time

Job Summary:

The Patient Service Representative plays a pivotal role in providing a positive patient experience at Mercy Medical Center. As the first point of contact for patients, they are responsible for greeting and registering patients, scheduling appointments, and handling front desk operations.

Key Responsibilities:

  • Scheduling and Registration: Schedule patients for appointments, register patients, and update patient records.
  • Phone and Triage: Answer phone calls, triage patient calls for severity and importance, and respond to patient inquiries.
  • Insurance and Billing: Collect and verify patient insurance information, check benefits, and post charges and payments.
  • Medical Records: Scan and maintain patient medical records.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: Previous experience in a medical office is preferred but not required.
  • Communication and Teamwork: Possess excellent communication and interpersonal skills, with the ability to work effectively with patients, physicians, and other staff members.
  • Flexibility and Adaptability: Be flexible and able to adapt to changing circumstances and priorities.
  • Personal Integrity and Confidentiality: Maintain confidentiality of patient and financial information.

About Mercy Medical Center:

Mercy Medical Center is a healthcare organization committed to providing high-quality care and service to its patients. We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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