Product Support Representative I

4 weeks ago

Jacksonville, Florida, United States FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:
As a Product Support Representative I - ALM Finance Support Analyst, you will administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team:We are a team that supports an Asset Liability Management software used by various banks and financial institutions. The team consists of problem solvers that take technical issues and work with the client and internal stakeholders to resolve issues encountered by clients.

What you will be doing:We are looking for a person interested in Finance and Customer support to provide customer care to our ALM software called BancWare. This position is ideal for someone who enjoys Asset-Liability Management and is interested in Fintech. You will help provide ongoing support to functional resources to help triage client issues. You will also serve as a point of escalation for troubleshooting and resolution of technical issues.
  • Responds to situations as first-line product support to isolate or fix problems in software.
  • Involved in customer installation and training. Provides support to customer/users where the issue is technical in nature.
  • Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.
  • Coordinate queue management and resolution times for technical support tickets.
  • Liaise with functional support teams to address critical technical support items and assist the team with client triage sessions.
  • Collaborate with Prod Ops to track monitoring issues and provide assistance as required to the Ops teams.
  • This hybrid position is located in Jacksonville, Florida office

What you will need:Technical skills: Excel
  • Should be able write basic Excel functions
Miscellaneous:
  • Good communication skills
  • Can work well with remote teams
Soft skills:
  • Pragmatic and capable of solving complex issues
  • Ability to understand business needs
  • Excellent communication and client-focus
  • Push innovative solutions
  • Service-oriented, flexible & team player
  • Self-motivated, take initiative
  • Attention to detail
Preferred Qualifications:
  • BS in Finance (Information Technology minor)
  • BS in Information Systems
  • BS in Business with an Information Technology minor

Added bonus if you have:
  • Good to have finance Asset Liability Management domain knowledge
  • Interested in Finance and Fintech is a plus
  • Interested in balance sheet management
  • Ability to speak Spanish
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Product Support Representative I

    3 days ago

    Jacksonville, Florida, United States FIS Full time

    About the Role:We are seeking a highly skilled and motivated Product Support Representative I - ALM Finance Support Analyst to join our team at FIS. As a key member of our Asset Liability Management software support team, you will be responsible for providing exceptional customer support to our clients, ensuring the quality and utilization of our software...

  • Customer Support Specialist I

    2 weeks ago

    Jacksonville, Florida, United States FIS - Fidelity Information Services Full time

    Position OverviewAs a Product Support Representative I, you will play a crucial role in enhancing customer satisfaction by providing top-notch assistance.Key ResponsibilitiesSupplier Engagement: Reach out to suppliers via phone to present the FIS Integrated Payables Credit Card and ACH Programs.Customer Inquiries: Address and resolve customer questions and...

  • Product Support Representative III

    3 months ago

    Jacksonville, Florida, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...

  • Product Support Representative II

    3 weeks ago

    Jacksonville, Florida, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...

  • Product Support Representative I

    1 month ago

    Jacksonville, Florida, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...

  • Cleared Derivatives Product Support Representative II

    1 month ago

    Jacksonville, Florida, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...

  • Client Support Associate

    2 weeks ago

    Jacksonville, Florida, United States FIS - Fidelity Information Services Full time

    Role OverviewAs a Product Support Representative I, you will play a crucial role in fostering relationships with our vendors. Your primary responsibility will be to reach out to vendors via phone to present the FIS Integrated Payables Virtual Credit Card and ACH programs.Key ResponsibilitiesEstablish and nurture rapport with vendors to ensure effective...

  • Client Support Representative

    2 weeks ago

    Jacksonville, Florida, United States GL2 Partners Full time

    Join Our Team as a Member Service RepresentativeGL2 Partners is looking for a committed Member Service Representative to enhance our Customer Service division. The successful candidate will play a vital role in delivering outstanding support to our members, addressing their questions and concerns promptly and professionally. This position is essential in...

  • Sales Support Representative

    13 hours ago

    Jacksonville, Florida, United States Quantum Dynamics Full time

    Job Opportunity at Quantum DynamicsWe are seeking a highly skilled Sales Support Representative to join our team. As a Sales Support Representative, you will play a crucial role in supporting our sales team in achieving their goals.Key Responsibilities:Provide exceptional customer service and support to our clientsAssist in generating new business leads and...

  • Client Support Representative

    2 weeks ago

    Jacksonville, Florida, United States Oates Energy, Inc. Full time

    Position OverviewOates Energy, Inc. is seeking dedicated individuals to fill the role of Client Support Representative. This entry-level position serves as an excellent opportunity to familiarize oneself with our operations and advance within the company. A Client Support Representative engages with customers to address inquiries related to their accounts...

  • Production Support Associate

    1 week ago

    Jacksonville, Florida, United States JM Family Enterprises Full time

    **Job Summary**As a key member of the JM Family Enterprises team, the Production Support Associate will play a vital role in ensuring the efficient processing of vehicles throughout the facility. This position requires a strong ability to work effectively in a fast-paced, team production environment and adapt to changing weather...

  • Client Support Specialist I

    2 weeks ago

    Jacksonville, Florida, United States FIS Global Full time

    Position Type :Full time Type Of Hire :Experienced (relevant combination of work and education) Education Desired :Bachelor of Commerce/Business Travel Percentage : 0% Job OverviewThe finance sector is dynamic and ever-evolving. At FIS, we are at the forefront of this evolution. Our teams are encouraged to develop their skills, grow their careers, and make...

  • Client Support Specialist I

    2 weeks ago

    Jacksonville, Florida, United States FIS Global Full time

    Position Type :Full time Type Of Hire :Experienced (relevant combination of work and education) Education Desired :Bachelor of Commerce/Business Travel Percentage : 0% Job OverviewThe financial sector is dynamic and ever-evolving. At FIS, we are at the forefront of this evolution. Our teams are encouraged to develop, advance, and create a significant impact...

  • Production Support Specialist

    22 hours ago

    Jacksonville, Florida, United States Pyramid Consulting, Inc Full time

    Job Description**Immediate Opportunity for a Production Support Specialist**We are seeking a highly skilled Production Support Specialist to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential.Key Responsibilities:Provide technical support for production systems and applications.Investigate and resolve...

  • Customer Support Solutions Specialist I

    7 days ago

    Jacksonville, Florida, United States LotSolutions, Inc. Full time

    Exciting Opportunity - Solutions Services Specialist IWe are currently in search of a Solutions Services Specialist I to enhance our customer support operations. The successful candidate will play a crucial role in delivering outstanding service through effective communication, adept problem-solving, and seamless collaboration with colleagues.Essential...

  • Trial Clerk I

    2 days ago

    Jacksonville, Florida, United States City of Jacksonville, FL Full time

    Job DescriptionJob Summary: We are seeking a highly organized and detail-oriented Trial Clerk I to join our team at the City of Jacksonville, FL. As a Trial Clerk I, you will provide administrative support to the court, ensuring the smooth operation of court proceedings and maintaining accurate records.Key Responsibilities:Prepare and maintain court records...

  • Customer Support Solutions Specialist I

    7 days ago

    Jacksonville, Florida, United States LotSolutions, Inc. Full time

    Exciting Opportunity - Solutions Services Specialist IWe are currently in search of a Solutions Services Specialist I to enhance our customer support operations. The selected candidate will play a pivotal role in delivering exceptional service through effective communication, adept problem-solving, and seamless collaboration with colleagues.Essential...

  • Customer Support Solutions Specialist I

    7 days ago

    Jacksonville, Florida, United States LotSolutions, Inc. Full time

    Exciting Opportunity - Solutions Services Specialist IWe are looking for a dedicated Solutions Services Specialist I to enhance our customer support initiatives. The successful candidate will play a crucial role in delivering outstanding service through effective communication, problem resolution, and collaboration with colleagues.Essential...

  • CareIQ Service Coordinator I

    2 days ago

    Jacksonville, Florida, United States CorVel Healthcare Corporation Full time

    Job SummaryThe CareIQ Service Coordinator I provides administrative support and customer service to claimants, providers, and case managers regarding new and ongoing ancillary healthcare services. This role requires excellent communication and problem-solving skills to ensure that services are completed on schedule and without interruption.Key...

  • Customer Support Services Agent I

    7 days ago

    Jacksonville, Florida, United States State of Florida Full time

    Customer Support Services Agent ILocation: Various locations across FloridaAgency: Department of Children and FamiliesPosition Overview:This role is designed for individuals who are committed to assisting families in need and promoting self-sufficiency. As a Customer Support Services Agent I, you will play a crucial role in providing essential support...