Product Support Representative II

3 weeks ago

Jacksonville, Florida, United States FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:
As a Product Support Representative, you will administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs. Provide technical support and act as the liaison between the client and FIS internal teams.

What you will be doing:

  • Support the FIS Cleared Derivatives Suite for middle and back office trade processing within Capital Markets
  • Handle customer inquiries involving missing transactions, job failures, access issues, requests for new functionality and more
  • Provide in-depth product support and resolve concerns raised during installation, operation, and maintenance of FIS applications
  • Troubleshoot problems with equipment or software applications and recommend corrective action.
  • Identify and document how applications and systems interact to support business processes
  • Other related duties assigned as needed
  • Rotating shift between the hours 9:00am-8:00pm EST with weekend support as needed
  • This hybrid position is located in our Jacksonville, FL office

What you will need:

  • Prior customer service or product support experience
  • Bachelor's Degree in Finance, Computer Science, or related field (or equivalent work experience)
  • Excellent communication, problem-solving, and interpersonal skills
  • Willingness to learn new skills and technologies.

Added bonus if you have:

  • SQL or Linux experience
  • Knowledge of trade life cycle
  • Knowledge in programming, business analysis or implementation of software products


What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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