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Client Support Specialist I
2 months ago
Position Type :
Full time
Type Of Hire :
Experienced (relevant combination of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%
Job Overview
The financial sector is dynamic and ever-evolving. At FIS, we are at the forefront of this evolution. Our teams are encouraged to develop, advance, and create a significant impact in their professional journeys and local communities. We drive innovation that transforms the way the world transacts, banks, and invests.
If you are looking to enhance your personal and professional growth, we would like to connect with you:
Are you FIS?
Role Summary:
As a Product Assistance Representative on our Vendor Enrollment team, you will collaborate with FIS clients to deliver comprehensive product support.
Key Responsibilities:
1. Engage with suppliers via phone to present the FIS Integrated Payables Credit Card and ACH Programs.
2. Address customer inquiries and resolve support issues such as address modifications, order processing, warranty claims, or billing and payment concerns.
3. Achieve performance targets including high-volume tele-sales dialing, contact, and conversion metrics.
4. Identify and address objections while guiding the supplier through the enrollment process.
5. Propose and cross-sell merchant services as necessary to fulfill the suppliers' requirements.
6. Conduct supplier analysis and maintain records for lead activity and status updates.
Qualifications:
- Minimum of 3 years of inbound and/or outbound call center/customer service experience.
- Exceptional written and verbal communication skills.
- High energy and self-motivated with the ability to work independently as well as collaboratively.
- Strong presentation capabilities.
- Proficient in Microsoft Excel and Outlook.
Preferred Qualifications:
- Familiarity with FIS products is advantageous.
- Experience with SFDC is a plus.
- 3 years of sales experience; tele-sales experience is preferred.
What We Offer:
A career at FIS is more than just a job; it’s an opportunity to influence the future of financial technology.
At FIS, we provide:
- A voice in shaping the future of fintech.
- Continuous learning and development opportunities.
- A collaborative work environment.
- Resources to invest in your community.
- Competitive salary and benefits.
Privacy Commitment:
FIS is dedicated to safeguarding the privacy and security of all personal information that we handle to provide services to our clients.
EEOC Statement:
FIS is an equal opportunity employer.
We assess qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here; a supplement document is available here.ADA Disclaimer:
In crafting this job description, care was taken to include all competencies necessary for success in this role.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation considerations.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing Model:
Recruitment at FIS primarily follows a direct sourcing model; a limited portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies that are not on the preferred supplier list and is not liable for any related fees for resumes submitted to job postings, our employees, or any other part of our organization.
