Front Desk Agent

8 hours ago

Las Vegas, Nevada, United States Harrah's LV Full time
Job Title: Front Desk Agent

Job Summary:

As a Front Desk Agent at Harrah's LV, you will be responsible for providing exceptional customer service to our guests. This includes checking in and out guests, responding to inquiries, and resolving any issues that may arise during their stay.

Key Responsibilities:

  • Process check-in and check-out transactions for guests
  • Greet guests in the lobby and assist with line management and crowd control
  • Assist guests with their self-check in and check out needs at kiosk stations
  • Manage hotel room inventory
  • Handle end of the day bookkeeping, auditing and account reconciliation
  • Assist guests with questions about the city and property
  • Assist guests with booking dinner, show, etc… when necessary
  • Assists with guest service recovery when possible
  • Answer guest and team member phone or radio calls
  • Maintain a professional and courteous attitude towards all guests (internal and external)
  • Anticipating guests needs and guest expectations

Requirements:

  • Strong Interpersonal and communication skills
  • Proficient in a second language would be beneficial
  • Self-starter with strong problem solving ability
  • One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player
  • Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke

Physical, Mental and Environmental Demands:

  • Ability to perform reaching, stooping and /or crouching motions repeatedly
  • Must be able to communicate verbally
  • Must be able to stand and walk for extended periods of time
  • Must be able to lift 25lbs.

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