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Entertainment Operations Lead

2 months ago

Stone Mountain, Georgia, United States Stone Mountain Park Full time
The Operations Lead contributes to the success of the Entertainment Department by managing all of the elements necessary for daily operations including; venue readiness and safety, usher and stage management staff, venue signage, green rooms and department vehicles.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at anytime.
Responsible for managing the day-to-day operations of the Usher team during each season; including participating in hiring, properly training, motivating, and disciplining. Responsible for managing the day-to-day operations of seasonal Stage Managers; including participating in hiring, properly training, motivating, and disciplining. Partner with Production Supervisor with the training of Show Technicians as it pertains to venue management and safety.Serve as MOD (600 Duty) or Lead Tech for Entertainment daily operations. Ensure all venues are prepped and ready for daily operations.Liaison with Maintenance department regarding venue or other Entertainment facility repairs.Ensure all green rooms are cleaned and stocked with necessary items for daily operations. Schedule and lead all required safety walks per season with Stone Mountain Police Department and Park SafetyInstall and maintain safety kits and fire extinguishers in all venues and ensures that all necessary personnel are trained relative to their use.Completes monthly inspections of department vehicles.Serves as Trainer for department vehicles.Assists with sourcing and the acquisition of all necessary equipment and supplies required for daily operations, rehearsals, and strike as assigned.Assists with seasonal scenic buildouts, installations, and strikesManages product and associated budgets as assigned per project.Assists with Auditions as assigned.Act as a liaison and support for entertainers, technicians, stage managers, and ushers, ensuring their concerns are met, their working conditions are satisfactory, and the quality of their performance meets the goals of the department and Company.Regularly audit performances; perform one-on-one evaluations as assigned.Acts as departmental archivist, ensuring that the departmental library is functional, current, and represents all entertainment products produced at SMP. This includes past and present, to the extent that should there be a need to reproduce product in the future, all necessary production elements are identified, archived, and documented in the departmental library (scripts, videos, renderings, etc.).Participate in and contribute to the development and orchestration of annual entertainment programming.Conduct show/product/company research as assigned.Provide administrative support as assigned.Oversee and/or lead projects as assigned.Produce individual shows as assigned.Direct shows as assigned.Follows all safety standards and regulations required for position.All other duties as assigned.SUPERVISORY RESPONSIBILITIES
These are carried out in accordance with applicable safety policies and laws.
Directly supervise employeesTraining, coaching, planning, assigning, and directing workAddressing complaints and resolving problemsEnsuring staff adherence to all safety procedures and proper grooming standardsSKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must be at least 18 years oldMust be able to work days, nights, weekends, and holidays as neededMust read, write, and speak the English language (knowledge of other languages a plus)Must be able to work as a stage/house managerMust have strong interpersonal and communication skillsMust have a working knowledge of Microsoft Outlook, Word, Excel, and the InternetMust display strong attention to detailMust have strong creative skillsMust have excellent organizational skillsMust have conflict resolution skillsMust be able to maintain a good working relationship with co-workersMust be able to effectively multi-task and make responsible decisionsMust have the ability to read, analyze, and interpret general business correspondenceMust have the ability to write reports and business correspondenceMust handle confidential information responsiblyMust have a valid drivers' license and safe driving recordAbility to positively direct and motivate employeesAbility to trouble shoot in a constantly changing environment/flexible with last minute changesAbility to multi-task in a fast-paced, sometimes stressful environmentEDUCATION and/or EXPERIENCE
Minimum of 3 years experience in theater, theme park, or live entertainment venue operations requiredMinimum of 2 years experience in a stage / house management capacityPHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is required to sit for long periods of time and walk. The employee must be able to use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk and hear. The employee must occasionally lift and/or move carry, push, or pull 30 pounds particularly regarding storage and paper boxes. Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus. Must be able to take cues directly or indirectly.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions during special events, although the majority of work is performed inside a typical office setting.The noise level in the work environment is usually moderate.