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Enrollment Services Specialist

3 months ago

Livermore, California, United States Abbott Laboratories Full time

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of .
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Leading an active lifestyle is important to the many people we serve. In Abbott's Heart Failure division, we're advancing the treatment of heart and vascular disease through breakthrough medical technologies in electrophysiology and heart failure, allowing people to restore their health and get on with their lives.

Our location in Livermore, CA. currently has an opportunity for an Enrollment Services Representative. In this role, you will be responsible for efficiently receiving and processing training documents upon completion of the patient's training by the assigned trainer. This entails ensuring that the training was authorized, that the training documents are complete, accurate, uploaded to the applicable patient's online record and are included in the patient's physical file, and that the training is submitted for payment on a timely basis.

WHAT YOU'LL DO

  • Handles outbound and inbound calls, providing overview of the program and responding to questions about the program enrollment, encourages immediate assessment of enrolled participants.
  • Able to meet established performance metrics that include: Quality, Conversions, and Operational Efficiency.
  • Able to overcome objections quickly and accurately.
  • Utilizes multi-media resources to accurately process participant information; obtaining all demographic information on new participants and inputs into computer to initiate medical record.
  • Tracks productivity as assigned.
  • Develops rapport with participants and adjusts to their communication style.
  • Provides accurate and compelling information about Acelis Connected Health's programs and services.
  • Handles change in a fast paced, team environment.
  • Adheres to company policies and procedures, including business dress code.
  • Available to work any shift during operating hours.

EDUCATION AND EXPERIENCE YOU'LL BRING

Required

  • High School diploma or equivalent
  • Knowledge of customer support philosophy and objectives required
  • Able to use multiple computer applications.

Preferred

  • One (1) to four (4) years' experience with sales, customer service, telemarketing; outbound sales preferred
  • Proficient on Microsoft office programs and keyboarding, specifically Outlook, Word, and Excel
  • Use current technology and informatics
    • Proficient in Windows based applications and Internet
  • Basic understanding of the company LMS (METRO)
  • Position requires heavy data entry

Apply Now

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.



The base pay for this position is $19.85 – $39.65 per hour. In specific locations, the pay range may vary from the range posted.