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Claims Operations Support Agent

3 months ago

West Palm Beach, Florida, United States NextEra Energy Full time

NextEra Energy is the world's largest producer of wind and solar energy. With operations in nearly all 50 states and four provinces in Canada, our nearly 15,000 employees are committed to finding innovative, industry-leading solutions to provide safe, reliable and affordable clean energy to millions of customers throughout North America. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Do you want to help us achieve Real Zero? Join our world-class team today. Learn more.

Position Specific Description

We are actively looking for a Claims Operations Support Agent to join our Claims team

Seeking skilled professionals to join our team in a Claims Operations Support Agent role. If you have a background in insurance and a passion for delivering top-notch service, this position offers a unique opportunity for growth and development. Palms is willing to train the right candidate for this exciting role.

The anticipated Claims Ops Support Tasks are as follows:


• Documenting first notices of loss details with precision and accuracy.

• Efficiently setting up and managing claims to ensure a seamless process.

• Handling payments and invoices with a keen eye for detail.

• Importing spreadsheets into the claims system.

• Process small payments.

• File electronic emails and documents.

• Direct flow of emails to the appropriate adjuster.

• Update and maintain the counsel and coverage counsel lists on excel.

• Prepare and send out emails to insureds, Third-Party Administrators, counsel, vendors, brokers and insurers.


• Previous experience in the insurance industry is highly valued.


• Unlicensed candidates are encouraged to apply.

Job Overview

Employees in this role provide general administrative support to a department or group of professionals. This job requires some independent judgment of org standards.

Job Duties & Responsibilities

Under minimal supervision:

  • Compiles basic information for inclusion in reports or presentation materials
  • Receives and responds to routine correspondence following established procedures
  • Exercises independent judgment and employs basic reasoning skills
  • Maintains or prepares records and documentation
  • Performs other job-related duties as assigned
Required Qualifications
  • High School Grad / GED
  • Experience: 3+ years
Preferred Qualifications
  • None

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Administrative/Clerical
Organization: Palms Management Services, LLC
Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.