Helpdesk Support Technician
2 months ago
Description:
An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from employees and contractors related to IT issues encountered. ITSD agents will use their knowledge and our team knowledgebase (KB) of solutions to try and resolve issues reported by end users. An ITSD agent will need to be able to multi-task contacts at times within their shift (call + chat at same time for example). An agent should have intermediate knowledge of MS Windows 10 Operating System.
Additional Skills & Qualifications:
3-5 years of experience
Phone soft skills (even temperament, clear speaker, etc.)
Incident Management system experience (They use ServiceNow, but familiarity with the concept of incident management and how to document a problem reported by a user)
MS Office 365 troubleshooting experience (Word, Excel, Outlook, PowerPoi
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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