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IT Support Specialist
2 months ago
AMS Staffing, Inc. is seeking a dedicated Desktop Support Technician to provide exceptional technical assistance and support to our clients. This is a full-time, direct-hire opportunity offering a competitive salary range of $95,000 - $105,000 along with comprehensive benefits.
Key Responsibilities:
- Exhibit flexibility in working hours, including potential overtime as needed.
- Accurately document problem descriptions and resolutions in the incident management system for all support requests.
- Address escalated issues from the Level 1 support team via phone.
- Conduct on-site visits to troubleshoot and resolve user issues directly.
- Perform scheduled system tests and manage change control testing as required.
- Diagnose and resolve email delivery issues utilizing the ProofPoint console.
- Administer mobile devices and MiFi connections as necessary.
- Occasionally assist with offsite litigation setups and partner home visits.
- Engage in assigned training programs to enhance skills.
- Demonstrate strong technical writing abilities by creating documentation, SOPs, and scripts.
- Be prepared to cover additional shifts, including overnight and weekend work, as needed.
- Anticipate daily overtime requirements.
Qualifications:
- Prior helpdesk experience, ideally within a legal environment.
- Outstanding verbal and written communication skills coupled with excellent customer service capabilities.
- In-depth knowledge of Windows OS 10/11 and Microsoft Office O365.
- Familiarity with document management systems, preferably NetDocs.
- Experience troubleshooting remote access issues, including RSA Administration, VPN, and Citrix.
- Proficient in Active Directory and Entra Administration.
- Support for mobile devices, including firm-issued iPhones and BlackBerry Work for Enterprise.
- Ability to troubleshoot basic networking issues and possess knowledge of IP and server administration.
- Competence in diagnosing hardware and cabling problems.
- Capability to thrive in a high-pressure environment while managing urgent requests and multitasking effectively.
- Some experience in network operations is preferred.
- Experience in an automated call distribution (ACD) environment is a plus.
