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Treasury Management Operations Supervisor

4 months ago

Lakewood, United States FirstBank Full time

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team
A Brief Overview
The Treasury Management Operations Supervisor will provide active day to day leadership and support to Treasury Operations team members. The Supervisor will be able to effectively lead teams in a fast-paced environment which supports business customers and their Treasury Management needs. The Supervisor will be responsible for ensuring the Operations Team maintains appropriate levels of risk mitigation and customer service standards. This position will provide oversight to team members for projects.
What you will do

  • Oversee the day-to-day operations of the Treasury Management team
  • Collaborate with management on strategic planning and projects; execute department strategies and set department goals
  • Review department reports and statistics
  • Oversight of individual and team professional development
  • Identify and communicate process improvement needs
  • Drive department performance to meet SLAs
  • Resolve escalated customer calls/issues
  • Maintain quality assurance performance standards for department
  • Conduct ongoing review risk mitigation practices within the department; collaborate on department fraud trends
  • Approve product and service approvals at elevated limits and/or levels
  • Perform other duties and projects as assigned
  • Understand and comply with all provisions of the Safety in the Workplace policy


Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.
Minimum Requirements

  • Typically requires a minimum of 1-2 years of related functional experience and prior supervisory experience


Preferred Requirements

  • Prior experience in banking or financial institution


Knowledge, Skills, and Abilities

  • Excellent verbal and written communication skills
  • Effective interpersonal and leadership skills
  • Focus on multiple priorities in a fast-paced environment without degradation to quality of work produced
  • Excellent decision-making and judgment skills
  • Strong knowledge of banking regulations, department processes and procedures
  • Ability to solve complex problems
  • Ability to understand and improve processes
  • Strong knowledge of fraud trends
  • Ability to organize and prioritize work to meet deadlines
  • Proficiency in Microsoft Office Suite


Working Conditions and Physical Requirements

  • Frequently remains stationary throughout a typical business day
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
  • Occasionally positions self to access drawers and shelves of various heights
  • Frequently reaches for and handles paperwork and files
  • Constantly communicates with customers, coworkers, and management in-person and on the phone
  • Must be able to exchange accurate information
  • FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.


Salary Range
$29.20 Per Hour to $39.03 Per Hour
Statement of Benefits
FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
*This job opportunity is expected to close on May 15, 2024*