Lead Front Desk Agent

4 weeks ago

Philadelphia, Pennsylvania, United States The Notary Hotel, Autograph Collection Full time
Additional Information Lead position available for all shifts
Job Number
Job Category Rooms & Guest Services Operations
Location The Notary Hotel Philadelphia Autograph Collection, 21 N. Juniper Street, Philadelphia, Pennsylvania, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online

  • Lead Front Desk Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States Davidson Hospitality Group Full time

    Welcome to Canopy by Hilton Philadelphia Center City, a modern and stylish 236-room lifestyle hotel situated in the lively heart of Philadelphia. Our hotel provides guests with a perfect combination of comfort and excitement, ensuring a distinctive experience. If you are passionate about Front Desk, Agent, Hospitality, Lead, Leadership, or Business Services...

  • Front Desk Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States Inkspirenize Full time

    Job Title: Front Desk Agent Location: Philadelphia, PA Company: Divine Taxa Reports To: Front Office ManagerJob Description:We are looking for a friendly and professional individual to join our team as a Front Desk Agent at Divine Taxa. In this role, you will be the face of our company, providing top-notch customer service to our guests and ensuring they...

  • Front Desk Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States Canopy by Hilton Philadelphia Center City Full time

    Property Description: Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and chic experience for our guests. With positions available in front desk,...

  • Front Desk Agent

    1 day ago

    Philadelphia, Pennsylvania, United States Sofitel Philadelphia at Rittenhouse Square Full time

    Job Description***$500 Bonus after successful 90 days***Don't miss out on this opportunityFirst impressions are lasting impressionsWe are seeking qualified, service-minded ambassadors for the Front Desk Agent position.Guest Service Agent/Front DeskWhat's in it for you:Unlimited career development opportunities, both nationally and internationally. The sky is...

  • Front Desk Agent

    4 weeks ago

    Philadelphia, Pennsylvania, United States Four Points by Sheraton Philadelphia Airport Full time

    Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.This position may...

  • Front Desk Agent

    4 weeks ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Group Full time

    Why us?American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel...

  • Front Desk Agent

    4 weeks ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Group Full time

    Why us?American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel...

  • Front Desk Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States Fitler Club Full time

    Fitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces. Overview: The Member Services Agent is responsible for providing a superior...

  • Front Desk Agent

    4 weeks ago

    Philadelphia, Pennsylvania, United States DoubleTree by Hilton Hotel Philadelphia Airport Full time

    BASIC FUNCTION: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEv High school graduate or equivalent.v Two years of college education preferred.v Two years experience in a service industry,...

  • Front Desk Agent

    2 months ago

    Philadelphia, Pennsylvania, United States DoubleTree by Hilton Hotel Philadelphia Airport Full time

    BASIC FUNCTION: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEv High school graduate or equivalent.v Two years of college education preferred.v Two years experience in a service industry,...

  • front desk agent

    4 weeks ago

    Philadelphia, Pennsylvania, United States Mississippi Band of Choctaw Indians dba Choctaw Resort Development Enterprise dba Pearl River Resort Full time

    Overview:Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.Pearl River Resort Associates are required, on a continual basis to...Adhere to any and all company and departmental policies, practices and procedures.Contribute to a safe work environment, through compliance with...

  • front desk agent

    1 month ago

    Philadelphia, Pennsylvania, United States Mississippi Band of Choctaw Indians dba Choctaw Resort Development Enterprise dba Pearl River Resort Full time

    Overview:Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.Pearl River Resort Associates are required, on a continual basis to...Adhere to any and all company and departmental policies, practices and procedures.Contribute to a safe work environment, through compliance with...

  • Guest Services/front Desk Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States Aloft Philadelphia Downtown Full time

    ABOUT ALOFT PHILADELPHIA DOWNTOWN:Different. By Design.We are the next generation of hotel, using technology and design to enhance the guest experience. Centrally located in Center City and within walking distance to top historic destinations, Aloft Philadelphia Downtown is the beautifully restored Liberty Title & Trust Company building with a modern twist A...

  • Spa Front Desk Agent

    3 weeks ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Group Full time

    Why us?American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel...

  • Front Desk Supervisor

    2 weeks ago

    Philadelphia, Pennsylvania, United States AccorHotel Full time

    Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Front Desk Clerk

    1 month ago

    Philadelphia, Pennsylvania, United States Doubletree Guest Suites Philadelphia West - Plymouth Meeting Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Clerk

    4 weeks ago

    Philadelphia, Pennsylvania, United States Doubletree Guest Suites Philadelphia West - Plymouth Meeting Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Dental Front Desk

    2 weeks ago

    Philadelphia, Pennsylvania, United States Simply Beautiful Smiles Full time

    We believe everyone is entitled to a healthy, beautiful smile. That's why we emphasize the importance of excellent dental care. Smiles need no translation; they are the universal language that speaks from the heart. It is why we work to keep critical dental providers in communities where it may not otherwise exist. It is why we strive to be an inspiring...

  • Guest Service Agent

    1 day ago

    Philadelphia, Pennsylvania, United States Sofitel Philadelphia at Rittenhouse Square Full time

    ***$500 Bonus after successful 90 days***Don't miss out on this opportunityFirst impressions are lasting impressionsWe are seeking qualified, service-minded ambassadors for the Front Desk Agent position.Guest Service Agent/Front DeskWhat's in it for you:Unlimited career development opportunities, both nationally and internationally. The sky is your limitMake...

  • Front Desk Receptionist, On-call

    2 weeks ago

    Philadelphia, Pennsylvania, United States Philadelphia Cricket Club Full time

    The Philadelphia Cricket Club has an excellent on-call opportunity for those looking for evening and weekend hours, about 2-3 shifts per month. We are seeking a service-oriented, charismatic professional for our Front Desk team as a Receptionist. Hours would be nights and weekends. If you enjoy helping others in a friendly work environment, this Receptionist...