![Sofitel Philadelphia at Rittenhouse Square](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent
3 days ago
***$500 Bonus after successful 90 days***
Don't miss out on this opportunity
First impressions are lasting impressions
We are seeking qualified, service-minded ambassadors for the Front Desk Agent position.
Guest Service Agent/Front Desk
What's in it for you:
- Unlimited career development opportunities, both nationally and internationally. The sky is your limit
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing:
- Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
- Handling incoming phone calls to the hotel including In-house guest requests.
- Enrolling guests in our ALL Accor frequent guest program.
- Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
- Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
- Responsible for a cash bank and following all cash handling procedures.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Your experience and skills include:
- Previous experience with Opera a plus or a comparable property management system (PMS).
- Must have experience working with computers, specifically Word, Excel and messaging.
- Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
- Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
- Must be flexible with days and hours.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Source: Hospitality Online
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