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Front Desk Agent

3 months ago

Philadelphia, Pennsylvania, United States Inkspirenize Full time

Job Title: Front Desk Agent

Location: Philadelphia, PA

Company: Divine Taxa

Reports To: Front Office Manager

Job Description:
We are looking for a friendly and professional individual to join our team as a Front Desk Agent at Divine Taxa. In this role, you will be the face of our company, providing top-notch customer service to our guests and ensuring they have a pleasant stay.

Key Responsibilities:

  • Guest Services:
    • Welcome and greet guests with a warm and inviting manner.
    • Efficiently handle guest check-ins and check-outs for a seamless experience.
    • Manage phone calls, emails, and other communications courteously and promptly.
    • Assist guests with inquiries, requests, and issues effectively.
  • Reservations and Bookings:
    • Handle reservations, cancellations, and changes using the hotel's system.
    • Verify guest details, payments, and special preferences accurately.
    • Inform guests about hotel services, amenities, and upgrades as appropriate.
  • Administration and Reporting:
    • Keep detailed records of guest transactions with accuracy.
    • Prepare and provide guest invoices and receipts.
    • Ensure cash drawers are balanced and complete end-of-shift reports.
    • Collaborate with other departments for guest satisfaction and smooth operations.
  • Facility Management:
    • Maintain a clean, organized, and welcoming lobby environment.
    • Coordinate with housekeeping and maintenance for room/facility issues.
    • Follow safety protocols in emergencies.
  • Team Collaboration:
    • Communicate efficiently with colleagues and departments for excellent service.
    • Engage in training sessions and team gatherings to boost skills and knowledge.

Qualifications:

  • Minimum of high school diploma or equivalent.
  • Excellent written and verbal communication abilities.
  • Strong interpersonal skills and customer service focus.
  • Capable of multitasking and prioritizing effectively.
  • Proficiency in Microsoft Office Suite and basic computer skills.
  • Detail-oriented with a strong emphasis on accuracy.