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Data Operations Lead

2 months ago

Philadelphia, Pennsylvania, United States JPMorganChase Full time

Job Description
This is an illustrious career opportunity where your operations and forward-thinking skills can be valued
As a Data Operations Lead within the Client Account Services (CAS) team, you will be responsible for maintaining the day-to-day operations supporting the CAS Market Operations team. Also, you will show a passion for stakeholder engagement and ensuring their business needs and requirements are met. You will partner with and drive collaboration across Markets products to inspire process stabilization and improvements for the Account Reference Data Utility.
Job responsibilities

  • Lead initiatives to document and re-engineer current workflows, performing gap analysis and driving the right governance model across each of the products supported
  • Partner with Reference Data Strategy to transform the future state data models that includes defining the target operating model within the Utility
  • Identify operational synergies with Onboarding, Middle Office, and other business stakeholders to eliminate redundant and/or manual processes
  • Business and Operations Stakeholder management
  • Manage performance of staff, resolving daily business as usual (BAU) issues and effectively managing stakeholders is critical
  • Lead a team of 8-10 Analysts and Associates dedicated to the seamless delivery of the markets account opening and Instruction setup across lines of business
  • Provide the highest level of service to our internal partners and ultimately the Client while adhering to the global funds transfer policy and regulatory rules to ensure compliance standards are kept
  • Maintain a consistently high level of awareness around any potential issues and to resolve exceptions as soon as possible
  • Perform tasks related to the internal performance review process for the individuals within the team, managing career progression, recruitment, attrition and succession planning
  • Partner with other regional leads across the globe to promote consistency and best practices
  • Establish regular governance meetings with senior leads across the lines of businesses to report on key achievements and opportunities across People, Process, Data Client categories

Required qualifications, capabilities, and skills

  • 12+ years of operations experience in financial services, process improvement, or related field
  • Excellent Client focus and Customer care working practices
  • High-level display and sense of ownership and responsibility
  • Exceptional communication and interpersonal skills
  • Accountable for team delivery of excellent customer service
  • Exceptional understanding of financial markets and securities industry
  • Excellent communication skills, both written and oral, including the ability to interact with all levels of organization
  • Previous experience managing & developing staff
  • FINRA Series 99 License

Preferred qualifications, capabilities, and skills

  • Account reference data
  • Client onboarding
  • Market Products like FI, FX, PC, etc.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.