Senior Director, Global Risk Management

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Senior Director Global Risk Management

This position is a Senior Director-level position reporting to the Vice President of Global Safety, Risk & Security (GSRS).The Senior Director is a strategic leader responsible for identifying and mitigating risks for the organization through an appropriate risk management strategy that aligns to Iron Mountain's financial objectives, core values and culture. Responsibilities include but are not limited to directing the purchase/renewal of insurance policies, claims management as well as the management of third-party service providers including brokers, insurers and TPAs. The Senior Director is also responsible for preparing loss analyses and budgets, identifying exposures, recommending solutions, implementing approved programs, promoting loss prevention, updating and monitoring compliance with insurance procedures and managing risk management manuals and processes. Additionally, the Senior Director is accountable for achieving strategic objectives, ensuring effective insurance risk management for the organization across all business units. The Senior Director owns the process of identifying, measuring and managing insurable risks, developing reports and plans, and analyzing risk/insurance problems and defining and/or overseeing the implementation of the risk solutions that help optimize operations. During crisis events the Senior Director plays a critical role (leveraging the organization's insurance portfolio) in mitigating any financial impact due to loss or business interruption.

Risk Management:

• Strategic development and oversight of insurance procurement
• Lead, manage and maintain key relationships with the vendors, brokers, carriers and claims administrators
• Direct insurance broker activities regarding policy procurement and management
• Maintain and improve the risk/insurance framework
• Responsible for budget management
• Manage Certificate of Insurance process/issuance
• Develop and implement contract and vendor agreement guidelines
• Review contract and vendor agreements (terms & conditions) to ensure they align with Iron Mountain's risk appetite and strategy
• Explore and develop relationships with various insurance markets that have the potential to protect against organizations risk, safety and financial exposures.
• Advise internal stakeholders on contractual risks and participates in customer and vendor calls as pertains to insurance contractual obligations.
• Review and approve Workers compensation allocation model
• Support B2B Opportunities
• Manage team of claims and risk professionals
• Support property related events
• Review and approve all risk related invoices
• Ensure compliance with claims related invoice
• Maintain various mailboxes- Risk General Questions, COI, multiple claims mailboxes, contract review
• Oversight of risk teams management of ERMS tickets

Global Insurance Renewal:

• Lead strategy and outcomes for global insurance renewals in collaboration and alignment with Finance & Accounting
• Placement and maintenance of locally complaint global insurance program
• Direct annual global renewal activities
• Oversee renewal strategy and schedule
• Negotiate all insurance and claims management terms and conditions
• Responsible for all phases of risk budgeting
• Maintain global insurance compliance
• Procure premium financing arrangements
• Evaluate and negotiate collateral
• Allocation of premiums

Actuarial:

• Shepherd the quarterly/annual actuarial analysis to ensure adequate accruals working with FP&A and Accounting.
• Approval of raw data provided to actuary
• Review of actuarial reports
• Communicate adjustments with leadership in Finance & Accounting
• Document process quarterly for SOX compliance

Captive Management:

• Oversight of Casualty captives
• Review of captive financials
• Participate in Captive board meetings
• Commute captive at appropriate time
• Work with captive consultant and captive manager
• Provide claims strategy and oversight

M&A

• Participate in M&A diligence specifically focused on providing a relevant gap analysis on all M&A targets as well as divestitures
• Provide consultative insurance guidance
• Engage outside insurance M&A support, when necessary, and manage the deliverables

Claims Management and Oversight:

• Mitigate organization's exposure to risk by formulating, developing, and coordinating all claims-related activities, as well as resolving claims at optimal time with the least possible cost.
• Direct a program to ensure the proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims.
• Responsible for post loss reduction recommendations.
• Responsible for the Return to Work program (TTWP).
• Monitor and evolve claims litigation management program
• Attend key claim depositions and mediations.
• Manage accountabilities in the administration of first and third party worker's compensation claims. This role manages domestic and/or international claim management strategies critical to the organization's success. Understand and operationalize programs, policies, and procedures for: reporting, investigation, and analysis
• Ensures success of Litigation management program
• Claim resolution/outcome management
• Provide and maintain monthly and quarterly dashboard on claims activity to include loss/payments
• Manage litigated and complex claims and is entrusted with significant settlement authority.
• Understand and communicate claims management philosophy and strategy to the business
• Build, maintain, and manage relationships with claims adjusters, insurers, outside legal counsel, and other claims related parties
• Ensures external reporting requirements are met
• Operationalize the design, analysis and delivery of claim information which influences risk management behavior through performance metrics and benchmarking
• Participate in and provide organization direction related to settlement negotiations on litigated or complex claims
• Manage and provide direction and claim authority to claims administrators regarding claim investigation, reserves, outcome strategy and settlement evaluations
• Facilitate regular claim reviews globally
• Manage and approve the monthly WC allocation process
• Compliance with SOX requirements
• Maintain and improve litigation management program
• Oversight and coordination of all professional, cyber, environmental liability, property claims within retention

Crisis Management

• Work with key stakeholders to support events
• Provide insurance related guidance
• Report events to carriers/tpa/brokers
• Liaison with adjusters including setting initial expectations and guidance
• Leverage the appropriate policy coverage to mitigate any financial impact resulting from the incident

Cross Functional Liaison

• Foster productive relationships with internal and external stakeholders
• Liaison with cross functional teams including finance, accounting, operations, procurement and legal
• Liaison with all Iron Mountain business units to ensure a holistic understanding of the enterprise's risk to help inform an appropriate global risk management strategy

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.

Iron Mountain is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.

Category: Risk Management

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0077682