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Customer Service Representative

3 months ago

White Bear Lake, Minnesota, United States Taylor Corporation Full time

Come Work with Us



Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check


Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.



Ready to build a career? It's time to look at Taylor.



Your Opportunity: Taymark, a leading supplier of graduation announcements, diplomas, covers, accessories, rings, and regalia, is seeking a full-time Customer Service Agent to work with our independent sales force This role seeks a detail-oriented team player with a positive attitude and a passion for customer service.If these qualities align with your skills and career aspirations, this could be an excellent opportunity for you


Your Shift:

  • Monday - Friday from 8am to 5pm CST (weekends as needed based on seasonal workload)
  • This role will be hybrid based out of our White Bear Lake, MN facility

Your Responsibilities:

  • Answer incoming customer and representative calls
  • Contact sales reps for order or quote completion questions
  • Design, quote, and process orders for custom paper products
  • Address questions on shipped orders from dealers
  • Maintain a clean and professional workspace
  • Collaborate with various departments to meet customer needs
  • Enter rework orders, change orders, and update orders promptly
  • Apply credits and process reprints
  • Develop and maintain relationships with customers
  • Maintain a minimum performance standard as set by the department
  • Demonstrate respect for all team members
  • Show passion for customers and work
  • Strive for continuous improvement
  • Take personal and shared responsibility and accountability
  • Assist in other areas as needed

You Must Have:

  • High school diploma or equivalent
  • Strong interpersonal and communication skills
  • Strong sales and analytical skills
  • Ability to work in a seasonal high-stress environment for extended period
  • Excellent attention to detail and be highly organized
  • Effective written and oral communication skills
  • Ability to manage a large time-sensitive workload
  • Intermediate/Advanced computer knowledge and software proficiency in Microsoft Office and Excel

About Taylor Corporation


One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.


The Employer retains the right to change or assign other duties to this position.


Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity