Jr. PDA Support Analyst
2 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Track call details in call management system and escalate incident to Network Operations or Information Security when needed.
- Troubleshoot mobile device issues (Connectivity, error messages, answer how to questions, etc.).
- Enroll mobile devices in corporate mobile device management system to ensure compliance with established mobile device policies.
- Manage corporate lines of service. Includes Order devices new and upgrades, Initial and subsequent provisioning including international provisioning, Handle warranty and out of warranty repairs with carrier or manufacturer.
- Maintain inventory of mobile devices for ensuring compliance with established mobile device policies.
- Maintain inventory of mobile device accessories. Tracking inventory levels, re-ordering and generating monthly report for charge back to cost centers.
- Work with team to plan and implement Mobile Device Management environment including creation of security and device management policies.
- Deploy new technologies and solutions as driven by Information Security and Network Operations.
- Utilize online resources to maintain and update skills and knowledge as necessary to keep current on relevant technologies.
- Assist PC Support analysts in providing Help Desk phone coverage as needed.
- Perform other job related duties as required by management.
EDUCATION AND/OR EXPERIENCE
- Bachelor's degree in a related field.
- 1+ years of related experience and/or training.
- Equivalent combination of education and experience.
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