Operations Support Representative

1 month ago

New London, Connecticut, United States OneMain Financial Full time

OneMain Financial is currently seeking qualified candidates to fill the open, full time, Operations Support Representative with the Back Office / Special Handling (BOSH) team. The primary function for this position is to support delinquency in Charge Off and Settlement efforts. This position will also support delinquency based on business need, which may include other BOSH tasks, such as Borrower's Assistance, Mailroom functions, Affidavits, etcetera. A solid understanding of policy and procedures, CLASS, ELF, and DVI systems, organization, time management, attention to detail, sense of urgency for state and federal compliance guidelines, flexibility with priority of work assignments, self-motivated, and strong communication skills are required for this role.

In the Role

  • Review accounts in Potential Charge Off status, for entire Enterprise, to determine charge off eligibility and routing for proper processing at the end of month.
  • Review accounts with an approved Settlement offer, for entire Enterprise, to determine validity of arrangement and create Settlement arrangement letters on approved Settlements.
  • Process manual charge off as applicable.
  • Process charge off reversal as applicable.
  • Analyze and compare report data from multiple resources for charge off eligibility.
  • Assist with email communication received in London Charge off and/or London Settlements general email boxes.
  • Review and process Close Short as applicable.
  • Assist with additional BOSH processes when necessary (Allonges, Affidavits, Payment Processing, Borrower's Assistance execution, London Mailroom tasks, DQM, etc.)

Requirements

  • High School Diploma or GED
  • Experienced in Office Applications, (Excel, Word, Outlook, Adobe PDF, etc.)
  • Proficient skills with time management, organization, and high accuracy of work
  • Proficient verbal and written communication skills
  • Financial Services and Lending background a plus
  • Ability to quickly adapt and learn new processes and software applications
  • Ability to manage and meet deliverables for multiple concurrent workstreams
  • Ability to prioritize workload based on business need
  • Basic administrative and clerical experience
  • Available to work based on business needs, which may include weekends, holidays, or extended hours is an expectation.

Location: London, KY

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligible
  • Paid time off
  • Paid volunteer time
  • And more

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