clinical customer service rep
2 months ago
YOU BELONG HERE
What Awaits You?
- Career growth and development
- Employee and Dependent Tuition Assistance
- Diverse and collaborative working environment
- Affordable and comprehensive benefits package
Our competitive Benefits Package is designed to support our employees' well-being and financial security. You can explore the details of our benefits offering by visiting the following link:
Summary
The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors, and members of the healthcare team in patient care units. The CCSR also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing a variety of unit-specific activities geared to meet unit, department, and institutional needs.
Shift: Full-time position,40 hours per week, Rotating Shift - Day- (7:00 am - 3:30 pm) and Evening (3:00 pm - 11:30 pm). Every other weekend and holiday.
Education: HS Diploma or equivalent, one year of college credit preferred.
Work Experience:
Minimum of six months experience in healthcare or office setting.
Strong customer service experience in a high volume work setting (ie. call center, guest services, reception, etc. preferred.)
Important Notices:
***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Employees at Johns Hopkins All Children's Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.
***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
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