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Director of Implementation

4 months ago

Chicago, Illinois, United States Vivante Health Full time

About Vivante

Vivante Health is an innovative startup backed by leading digital health investors, reinventing the way chronic conditions are managed. We're filling the unmet needs of people with chronic conditions that are invisible, neglected or stigmatized, starting with digestive disease.

Why digestive? Because an astonishing 70 million people in the US are affected—that's twice the number with diabetes and more than many other chronic conditions combined. Unlike other chronic conditions, though, digestive diseases often go untreated or misdiagnosed...because of stigma.

At Vivante, we think it's time to bring digestive health to the forefront while providing REAL solutions to the millions who are struggling and don't know where to turn. Our health management ecosystem, GIThrive, empowers people—through brilliant technology and advanced science—to spend less time worrying about their digestive symptoms and more time living life. GIThrive is the first employer-sponsored program for digestive health.

Position Summary

As the Director of Implementation at Vivante Health, you will play a critical role in ensuring the successful deployment of our GIThrive solution with our employer and health plan clients. You will lead a team of implementation specialists, and work collaboratively with cross-functional teams to deliver a seamless and high-quality experience for our clients. The ideal candidate is a dynamic leader with a strong background in project management, a deep understanding of the digital health landscape, and a passion for driving positive health outcomes through innovative technology.

Responsibilities Include:

  • Implementation Leadership: Provide strategic direction and hands-on leadership to the implementation team, overseeing the end-to-end implementation process of our GIThrive program
  • Client Engagement: Establish and maintain strong relationships with key client stakeholders, understanding their unique needs, and aligning implementation strategies with their objectives
  • Team Development: Mentor and develop a fast-growing implementation team, fostering a culture of collaboration, growth, and excellence.
  • Project Management: Develop comprehensive implementation plans, timelines, and project milestones, ensuring that projects are delivered on time, within scope, and within budget.
  • Cross-functional Collaboration: Collaborate with internal teams, including sales, product, engineering, and client success, to ensure a seamless transition from sales to implementation and post-implementation support.
  • Performance Measurement: Establish key performance indicators (KPIs) to track implementation progress, measure client satisfaction, and report results to senior management.

You'll be a good fit here if you are:

  • A team player. You like collaborating closely with colleagues across the company
  • Organized and process-driven, focused on efficiency in all areas of your job scope
  • A self motivated, creative problem solver

Desired Qualifications

  • 8+ years experience (2+ years in leadership) in digital health implementation, project management, or a similar leadership role in the healthcare industry
  • Demonstrated ability to lead, grow and manage cross-functional teams, driving projects to successful completion
  • In-depth knowledge of digital health technologies and implementation processes
  • Excellent communication and presentation skills, with the ability to effectively engage with clients and internal stakeholders at all levels
  • Experience working with healthcare providers, payers, or employers in the implementation of digital health solutions is a plus
  • Ability to thrive in a fast-paced, rapidly evolving environment while managing multiple projects simultaneously
  • A passion for improving health outcomes through technology and innovation

Vivante Health is an equal opportunity employer. We believe safe spaces where everyone can be their authentic selves is the key to a successful team so we welcome and embrace all identities, cultures, and backgrounds.

Compensation Range: $165K - $175K