Current jobs related to Guest Services Supervisor - Minneapolis, Minnesota - Great Wolf Lodge
-
Guest Services Supervisor
4 weeks ago
Minneapolis, Minnesota, United States Aimbridge Hospitality Full timeJob OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also focused on optimizing room revenue and occupancy rates.Key...
-
Guest Services Supervisor
4 weeks ago
Minneapolis, Minnesota, United States Aimbridge Hospitality Full timePosition OverviewThe Guest Services Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Key...
-
Guest Services Supervisor
3 weeks ago
Minneapolis, Minnesota, United States Aimbridge Hospitality Full timeJob OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Key ResponsibilitiesQualifications:+ A...
-
Guest Services Supervisor
3 weeks ago
Minneapolis, Minnesota, United States Aimbridge Hospitality Full timeJob OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also tasked with optimizing room revenue and occupancy rates.Key...
-
Hotel Guest Services Supervisor
2 weeks ago
Minneapolis, Minnesota, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient front desk experience, and leading a team of front desk staff to achieve our high standards of...
-
Guest Services Operations Supervisor
4 weeks ago
Minneapolis, Minnesota, United States OCI Hospitality Full timeCompany OverviewOCI Hospitality is a prominent name in the property management sector, dedicated to excellence in hotel development and management. With a rich history and a commitment to strong values, we operate a diverse portfolio of properties under various esteemed brands.Position SummaryThe Guest Services Operations Supervisor is responsible for...
-
Guest Services Supervisor
4 weeks ago
Minneapolis, Minnesota, United States Marriott International Inc Full timeJob Number: Not SpecifiedJob Category: Rooms & Guest Services OperationsSchedule: Full-TimePosition Type: ManagementJOB SUMMARYThis entry-level management role is dedicated to enhancing the daily operations of Rooms Services, which encompasses areas such as Housekeeping, Recreation, Laundry, Staff, and Concierge/Guest Services. The position plays a crucial...
-
Guest Services Supervisor
4 weeks ago
Minneapolis, Minnesota, United States Shaner Hotel Group Full timeJob OverviewAvailability to work a flexible schedule, including weekends, holidays, and various shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals and departures.Address guest concerns effectively to ensure satisfaction.Support team members in their roles to guarantee exceptional...
-
Guest Services Supervisor
3 weeks ago
Minneapolis, Minnesota, United States Sherman Associates Full timePosition OverviewAt Sherman Associates, we foster a culture that values innovation and inclusivity, blending contemporary style with advanced technology. Every member of our team plays a vital role in crafting a distinctive and welcoming experience for our guests. In this role, you will be responsible for overseeing Front Desk operations and ensuring...
-
Director of Guest Services Operations
2 weeks ago
Minneapolis, Minnesota, United States Fairview Health Services Full timeJob SummaryThe Director of Guest Services Operations will oversee the operations of customer-facing areas within Fairview Health Services, ensuring a positive experience for patients, families, and visitors. This role will be responsible for implementing patient experience and cost management initiatives, focusing on hospitality services.Key...
-
Event Service Supervisor
4 weeks ago
Minneapolis, Minnesota, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, we prioritize our people. Our commitment to a supportive and inclusive workplace is evident in our focus on diversity, growth, and employee wellbeing. We offer a range of benefits including comprehensive health insurance, retirement plans, and paid time off, alongside unique perks such as on-site wellness...
-
Guest Services Ambassador
2 weeks ago
Minneapolis, Minnesota, United States Armory Full timeJob SummaryWe are seeking a highly skilled Guest Services professional to join our team at Armory. As a Guest Services Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring a safe and enjoyable experience at our venue.Key ResponsibilitiesGreet guests and scan tickets upon entry to the venueAnswer guest...
-
Guest Service Representative
3 days ago
Minneapolis, Minnesota, United States free-classifieds-usa Full timeJob Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at the JW Marriott Minneapolis Mall of America. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Answer and respond to guest...
-
Guest Service Representative
2 weeks ago
Minneapolis, Minnesota, United States Wischermann Partners Full timeAbout the Role:We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Wischermann Partners. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.Key Responsibilities:Provide warm and...
-
Guest Service Representative
4 days ago
Minneapolis, Minnesota, United States Wischermann Partners Full timeGuest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Courtyard Minneapolis Downtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Provide warm and welcoming service...
-
Assistant Manager of Guest Services
4 weeks ago
Minneapolis, Minnesota, United States Four Seasons Hotels Limited Full timeAbout Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals striving for excellence, pushing boundaries, and treating one another with respect and kindness. Our global team is committed to crafting extraordinary experiences for our guests, residents, and partners through a dedication to luxury infused...
-
Guest Service Representative
2 weeks ago
Minneapolis, Minnesota, United States Juut Midwest, Inc. Full timeJob SummaryThe Guest Service Representative is responsible for providing an exceptional customer experience to all Juut guests. This role involves performing front desk duties, ensuring positive and uplifting experiences for all customers, and upholding Juut's Daymaker philosophy.Key ResponsibilitiesGreet guests upon arrival and provide a warm...
-
Guest Services Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Choice Hotels Full timePosition OverviewThe Guest Services Coordinator plays a crucial role in delivering exceptional customer service within a dynamic hotel environment, aiming for complete guest satisfaction.Key ResponsibilitiesAs a vital member of our team, you will:Welcome and assist incoming guests, ensuring a smooth check-in and check-out experience.Provide accurate...
-
Guest Service Representative
4 days ago
Minneapolis, Minnesota, United States Schulte Companies Full timeJob Title: Guest Service RepresentativeWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Schulte Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...
-
Guest Services Coordinator
4 weeks ago
Minneapolis, Minnesota, United States Choice Hotels Full timePosition OverviewThe Front Office Representative plays a crucial role in delivering exceptional guest experiences within a dynamic hotel setting, striving for complete guest satisfaction.Key ResponsibilitiesAs a Front Office Representative, you will:Facilitate a smooth and enjoyable check-in and check-out process for guests.Welcome guests warmly and manage...
Guest Services Supervisor
4 months ago
Pay: $0 per hour
At Great Wolf, theGuest Services Supervisorbrings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Essential Duties & Responsibilities
- Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Ensures daily success of check-in standards and operational efficiencies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of agents, providing real time feedback and coaching
- Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
- Participates in recruitment and selection of talent for the guest service team
- Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- May also assist in supervising bell, valet and night audit and other roles as needed
Basic Qualifications & Skills
- High School diploma or GED
- Minimum of 1 year prior experience Rooms Division/Front Desk
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Desired Qualifications & Traits
- Associate's degree or higher in hospitality or related field
- Experience with Opera or similar system
- Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
- Ability to lift 30lbs.
- Ability to stand/sit for long periods of time.
- Ability to bend, stretch and twist