Site Lead/Senior End User Device Technician

2 months ago

Goodfellow AFB, United States ManTech Full time

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International , you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Site Lead/Senior End User Device Technician to lead a Information Technology support effort at our San Angelo, TX customer site. What separates you from other candidates is demonstrated Team Leadership, strong Collaboration and Customer Engagement Skills.

Responsibilities include but are not limited to:

  • The Site Lead is responsible for the management and hands-on support of all activities at the site, to provide Enterprise Infrastructure Support to the customer. These activities include, but are not limited to, equipment replacements, upgrades, and maintenance (desktop, AVMM, LMR, cabling, telephony, connectivity, patching, and the like).
  • This role will require close coordination with Senior Leadership to support the development and maintenance of operational processes and the ability to manage resources to meet Service Level Agreements and maintain budget objectives.
  • The individual will serve as a technical/working manager leading other technicians on site performing the same tasks.
  • Submits regular reports on daily operations, refresh efforts, and project management and ensures training is conducted to maintain adequate human resources to meet the challenges.
  • Sets goals and evaluate employee performance and provides direct and indirect feedback to subcontractors permanently and temporarily assigned to the region, as required.
  • Provides close communication and collaboration with customers, senior leaders, and other ManTech management personnel.

Basic Qualifications:

  • Typically requires a Bachelor's Degree in a technical or business related field or equivalent
  • 5-7 years of relevant experience, to include in a technical management role and complete understanding of IT equipment and service life as well as planning and implementation of equipment replacement
  • Highly developed oral and written communication and presentation skills with the ability to convey technical and business concepts to various audiences
  • Ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
  • IAT level II baseline certification as defined by DoD M such as Security+ CE -required or able to obtain before start date.
  • Willingness to travel to support operational requirements

Preferred Qualifications:

  • IT ticket management system experience; preferably with ServiceNow.
  • Experience with large scale enterprise IT contracts.

Clearance Requirements:

  • Must have a current/active TS/SCI w/ Polygraph

Physical Requirements:

  • Maintains a regular sedentary position, attends meeting both virtually and in person, Constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.


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