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Client Support Specialist

2 months ago

Eglin AFB, United States ManTech Full time
Job Summary

ManTech is seeking a highly skilled Client Support Technician to join our team. As a Client Support Technician, you will be responsible for providing technical assistance and support to end-users, ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Hardware and Software Support: Install, configure, and troubleshoot end-user workstation hardware, software, and peripherals.
  • Troubleshooting and Technical Assistance: Provide technical assistance and product support for operating system and common application functionality.
  • Security and Compliance: Install patches and modify client system configurations to protect against identified vulnerabilities.
  • Peripheral Equipment Maintenance: Install and maintain peripheral equipment such as printers, modems, and scanners.
  • User Access and Permissions: Ensure limited user access and access permissions on computer systems are imposed and maintained.
  • Coordination and Facilitation: Facilitate and coordinate user account creation and modification, and manage user support.
Requirements
  • Education: Bachelor's degree in a related discipline from an accredited college or university.
  • Experience: 2 years of related experience, or 2 additional years of experience may be substituted for a degree.
  • DoD Compliance: DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher.
  • Technical Skills: Experience installing and configuring end-user workstation hardware, software, and peripherals, troubleshooting user issues, and maintaining peripheral equipment.
Security Clearance
  • Active/Valid Secret Clearance: Must have an active/valid Secret Clearance.
  • DoD TS/SCI-eligible Clearance: Must be able to obtain and maintain a DoD TS/SCI-eligible clearance.
  • Counterintelligence Polygraph: Willingness to submit to a Counterintelligence polygraph.
Physical Requirements
  • Stationary Position: Must be able to remain in a stationary position 50% of the time.
  • Lifting: Must be able to regularly lift up to 50 lbs.