Business Analyst

3 weeks ago


Charlotte, North Carolina, United States Cognizant Full time

About AI & Analytics: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all committed, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to craft the future—a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies.

By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models. Cognizant's AIA practice takes insights that are buried in data, and provides businesses a clear way to transform how they source, interpret and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.

Job Requirements:
  • Strong BA Capabilities with 8+ years of experience in understanding customer problem statements from business perspective and translating them to tackle the solutions, enable technical team and collaborate with client stakeholders.
  • Able to analyze data using Excel, SQL by connecting to MS SQL, Data Bricks
  • Experience in Azure, Analysis Services, Data Bricks, Power BI, Tabular Models is a plus.
  • Able to review QA test cases and perform User Acceptance Testing
  • Good knowledge and working experience in Retail industry, Convenience store/Fuels Industry preferred.
Job Responsibilities:
  • Work closely with business stakeholders to understand their objectives, challenges, and requirements.
  • Elicit, document, and analyze business requirements, ensuring they are clear, complete, and aligned with the organization's goals.
  • Conduct in-depth analysis of existing business processes, systems, and workflows to identify areas for improvement and optimization.
  • Collaborate with technical teams to translate business requirements into functional specifications and user stories.
  • Facilitate workshops and meetings to capture input, validate requirements, and obtain consensus among stakeholders.
  • Create and maintain detailed project documentation, including business requirements, use cases, process flows, and user acceptance criteria.
  • Perform gap analysis to identify discrepancies between current and desired states and propose solutions to address them.
  • Provide subject matter expertise to guide decision-making and support business process re-engineering efforts.
  • Participate in testing and quality assurance activities to ensure the delivered solutions meet business requirements.
  • Mentor and guide junior business analysts, providing them with support and knowledge-sharing opportunities.
  • Excellent analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
  • Strong understanding of business analysis methodologies, tools, and best practices.
  • Familiarity with Agile and Waterfall project management methodologies.
  • Experience in process mapping, workflow analysis, and business process modeling.
  • Proficiency in requirements gathering techniques and documentation.
  • Proficiency in JIRA, Confluence, SAFe Agile.
  • Outstanding communication and interpersonal skills to collaborate with stakeholders at all levels.
  • Ability to work independently and as part of a cross-functional team in a fast-paced environment.
  • Detail-oriented and organized, with a focus on delivering high-quality work.
  • Relevant certifications such as CBAP (Certified Business Analysis Professional) are advantageous.

#LI-NC1

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.



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