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Partner Growth Manager

3 months ago

Durham, North Carolina, United States Spreedly Full time

Spreedly is the world's leading Payments Orchestration solution. Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Backed by Spectrum Equity, with a $75M investment, Spreedly is experiencing rapid growth.

We now serve 600 customers globally. Many of these direct customers are platforms and marketplaces that have thousands of their merchants leveraging our payments platform. Our customers include industry leaders in digital goods, order ahead and delivery, online marketplaces, donation/giving platforms, event ticketing, and financial services.

Our employees help us execute against our vision through building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.

About the Role:

The Partner Growth Manager owns key relationships with Spreedly's marketplace partners, working with them to identify additional revenue opportunities and then project managing the required changes with internal and external teams.

An ideal candidate for this role has a successful track record of developing and executing growth strategies. They will identify growth opportunities and develop new and creative growth strategies to further increase our partner's total transaction value or revenue. Regular collaboration with our Client Services, Marketing, and Data teams will be key in ensuring partner growth initiatives and goals are reached.

This role is open to candidates who currently reside within a commutable distance of our headquarter office in Durham, North Carolina, with the expectation of one to two days a week to be spent in the office.

Responsibilities:

  • Develop personalized recommendations by thoroughly understanding each partner's business model, market environment, and strategic goals to drive incremental growth
  • Monitor and report on the performance of implemented strategies and recommendations, ensuring alignment with partners' expectations and objectives
  • Drive strategic initiatives and define metrics relevant to measuring the performance of the channel and evangelize with leadership and cross-functional teams
  • Participate in establishing business plan objectives with Partner Development Managers
  • Define performance and optimization processes, SLAs & best practices. Design processes, tools, and operating cadences to achieve partnership growth outcomes
  • Own the relationship with our senior partner stakeholders, aiming for high partner satisfaction and retention. Work with cross-functional teams to identify new growth opportunities for marketplace partners
  • Be a trusted advisor to and develop strong relationships with partners and related stakeholders
  • Use data to monitor and identify adoption and utilization trends, as well as identify areas for improvement and growth
  • Attend partner events and conferences to build relationships and promote the company within their merchant's network

Requirements:

  • 5+ years of experience in a similar role with a B2B SaaS, fintech, or e-commerce business
  • Experience with a CRM tool (we use Salesforce) and data reporting
  • Demonstrated track record of developing and executing growth strategies that drive new and incremental revenue
  • Strong relationship-building skills and comfort with direct stakeholder interaction, including giving presentations and strategic recommendations, with the ability to translate technical concepts for non-technical audiences
  • Demonstrated ability to thrive in a fast-paced environment while managing multiple projects and tight deadlines
  • Polished presentation skills, with experience creating and presenting decks with PowerPoint or Google Slides
  • Ability to think strategically and identify and resolve problems proactively in a customer and partner-centric environment
  • Results-driven with a desire to affect change, drive revenue and gain visibility with leadership
  • Strong business communication skills, both written and verbal, with the ability to communicate with and present to leadership
  • Bachelor's degree in a relevant field
  • Ability to travel, domestically and internationally, at approximately up to 25%
  • As this role will primarily collaborate with partners based out of the US and the UK, fluency in the English language, both written and spoken, is required

We Offer Our US-based Employees:

  • Competitive salary + Equity
  • Outstanding Medical and Dental benefits, including 100% employer-paid options
  • Company-paid Life and Disability insurance
  • Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
  • Open Paid Time Off policy + 12 weeks of paid leave for new parents
  • Matching 401(k) plan (5% up to $5,000 yearly)
  • Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
  • LinkedIn Learning subscription
  • Access to company-paid professional coaching service
  • Visits to HQ in Durham, North Carolina for remote employees

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.