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Business Knowledge Management Lead
4 months ago
About the Department
Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.
We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?
The Position
The Business Knowledge Management Lead will be responsible for the development of a robust knowledge management system that captures, stores, and disseminates critical commercial information and best practices across the organization. Initially, the focus of the position will be on leading the development of the knowledge management strategy and supporting initiatives to enhance collaboration and information sharing. Over time, the role will shift to optimizing and refining knowledge management processes for sustained organizational benefit.
Relationship
Reports to Business Excellence Lead. Collaborates with cross-functional teams, including marketing, analytics, and technology, to assess, develop, implement, and sustain knowledge management infrastructure, process, implementation, and measurement. Communicates innovative strategies to therapeutic area marketing teams.
Essential Functions
Knowledge Management Strategy: Lead the development of a comprehensive knowledge management strategy aligned with NNI goals and objectives among the commercial and marketing teams. Collaborate with key stakeholders to understand information needs and prioritize knowledge management initiatives. Define the scope, objectives, and roadmap for the knowledge management systemKnowledge Systems Administration: In partnership with IT, establish infrastructure and technology initiatives to support knowledge management. Evaluate and select technology solutions to support knowledge management objectives, such as content management systems, collaboration platforms, and data analytics toolsInformation Capture and Storage: Establish processes and tools for capturing, organizing, and storing critical commercial information, including market insights, competitor intelligence, customer data, and best practices. Ensure information is systematically cataloged and easily accessible to relevant stakeholdersAdoption Support: Develop and deliver training programs, workshops, and resources to build knowledge management capabilities and skills across the organization. Provide guidance and support to employees on effective knowledge sharing practices. Lead initiatives to promote collaboration across the organization and foster a culture of knowledge sharing. Enable ease of use and embed into ways of workingCollaboration Enhancement: Facilitate cross-functional collaboration by creating platforms and processes for information exchange. Implement solutions that enhance communication and collaboration across teamsProcess Oversight: Maintain a knowledge management system to capture, organize, and disseminate critical commercial information and best practices. Develop knowledge management system documentation and process support. Collaborate with subject matter experts to ensure accuracy, relevance, and usability of contentSuccess Metrics: Establish key performance indicators (KPIs) to measure the adoption and effectiveness of knowledge management initiativesProcess Optimization and Improvement: Continuously assess and refine knowledge management processes for efficiency and effectiveness based on commercial and marketing team feedback and evolving organizational needs. Identify opportunities to streamline workflows, automate repetitive tasks, and integrate knowledge management practices into existing business processes. Physical Requirements Approximately 20-30% overnight travel. QualificationsRequires a Bachelor's degree; Master's degree in Knowledge Management, Information Science, Library Science, Business Administration, or a related field preferred10+ years of experience required, including demonstrated history in knowledge management or related experience, with a proven track record of strategy development and process optimizationProven track record of developing and implementing knowledge management strategies and initiatives to drive organizational effectiveness and efficiencyExperience in creation and maintenance of digital librariesExpertise in content tagging and taxonomy development is desiredExperience with US commercial operations within life sciences preferredStrategic Planning, Execution and follow-through skills requiredStrong collaboration and communication skills to work effectively with cross-functional teamsProficiency in knowledge management tools and systems, such as knowledge bases, content management systems, and collaboration platformsDemonstrated experience leading organizational change, with experience driving cultural change and adoption of new processes and toolsProven expertise in optimizing knowledge management processes for efficiency and effectiveness We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at This contact is for accommodation requests only and cannot be used to inquire about the status of applications.