Associate Director of Commercial Services

2 months ago

New Orleans, Louisiana, United States Hyatt Hotels and Resorts Full time
Join us for this incredible opportunity to be part of our Commercial Services team as the Associated Director of Commercial Services with a focus on Event Planning at the Hyatt Regency New Orleans. Not only will you be part of a rock-start team who lives their purpose of caring for people so they can be their best, but you'll get to be part of a company that earned the 16th spot on Fortune's 100 Best Companies to Work For in 2021, honored as one of the top 100 Companies that Care according to People, named Built-In's 100 Best National Large Companies to Work For in 2022, recognized as a Best Place to Work for Women, Diversity, LGBT Equality, and Millennials, and named one of New Orleans Best Places to work 9 years running

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Assistant Leadership Committee, the Associate Director of Commercial Services is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the Director of Commercial Services.

Job Description:

The Associate Director of Commercial Services assists in managing overall Event Sales and Event Planning standards including supervision of Event Managers and administrative staff of a 1,200-room hotel with 200,000 sq. ft. of meeting space. Areas of emphasis include on-going training of staff and other administrative duties. Achieve individual booking goals and has overall responsibility for achieving property Event goals. The Associate Director should be proficient in all aspects of the Event Manager position.

Duties include:
  • Responsible for short and long term planning and the management of Event Sales and Event Planning
  • Maintain or exceed budgeted sales and profits in all event areas
  • Assist in developing and implementing effective marketing plans for generating catering revenues
  • Experience evaluating each piece of event business to ensure business can be properly serviced
  • Ability to put together creative and innovative menus based on skills of the kitchen
  • Work closely with Chef on pricing specialty menus
  • Train, supervise and work with event staff, in order to solicit and book banquet and event functions, as well as the planning, merchandising and execution of the functions
  • Work closely with Banquet and Set-Up Managers and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups
  • Assists in leading the Events team to build long-term, value-based customer relationships that enable achievement of hotel Event sales objectives
  • Assist in administering all phases of the event department, including but not limited to sales, planning, marketing, servicing and administrative procedures
  • Assist in the coaching and counseling of employees to reflect Hyatt service standards and procedures
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Our excellent benefits include:

• Free room nights, Discounted and Friends & Family Room Rates

• Incentive Compensation Eligible

• Relocation Eligible

• Medical, Prescription, Dental and Vision Insurance

• 401K with company match

• Paid Time Off, Holiday Pay, new child leave and personal day

• Paid Family Bonding Time and Adoption Assistance

• Employee Stock Purchase Plan

• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

COVID-19 Safety: Hyatt Hotels follows all COVID-19 CDC and US] Health department protocols for the safety of our employees and guests.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 3 years or more of progressive hotel Event Sales and Planning management experience in a large scale hotel operations
  • Service oriented style with professional presentations skills
  • At least 3 years' experience in a senior role in Event Sales/Planning environment
  • Degree from accredited university
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills

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