Technical Support Analyst

2 months ago

Minneapolis, Minnesota, United States Trimble Inc. Full time

Your Title: Technical Support Analyst
Job Location: Remote
Department: AgileAssets

The Technical Support Analyst will work directly with Clients, the Client Success Managers and the Product team to provide ongoing technical support post implementation of the AgileAssets software. Responsibilities include identifying, analyzing, prioritizing, and resolving client support cases with suitable technical solutions that satisfy business needs and ensure long-term client
success. The Technical Support Analyst will learn how AgileAssets software functions, how to configure our software to meet the needs of diverse clients, and to provide effective support to enable customers to do the same and be able to communicate effectively with cross-department stakeholders within AgileAssets and the Clients' organization.

What You Will Do:

  • Learn how to contribute to the numerous facets of AgileAssets software support including software setup and configuration, installation, data conversion, integration and interfacing, system validation, and post implementation support.
  • Assist in creating custom reports, defining best practices for software utilization, reporting software defects and enhancements for product development, and contributing refinements to end-user documentation.
  • Diagnose and resolve customer inquiries and issues via email or telephone, contribute each new diagnosis and resolution to a common knowledge base, and represent the customer to product management and software development to maximize customer value.
  • Ensures accountability and responsibility to meet customer commitments.
  • Maintain client specific SLAs in SalesForce and ensure that those are met for each customer request submitted.
  • Use appropriate tools and technologies (e.g., SQL, Jasper Reports) and provide requisite data extracts.
  • Use appropriate tools for software code check-ins (e.g., Bitbucket, SourceTree) for software enhancements and changes into source control.
  • Test software solutions and configuration to ensure that the client's technical requirements are met.
  • Escalate extremely complex customer or product issues to Client Success Managers, cross-departmentally or to the Management/Executive level as needed.
  • Stay current on new technologies and AgileAssets Software Product enhancements and design changes.
  • Ability and willingness to travel to client sites as needed

What Skills & Experience You Should Bring:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 2 years' experience and a demonstrated proficiency in data extraction, analysis, and scripting tools, preferably Oracle SQL.
  • Minimum of 1 year of experience with Business Intelligence Reporting such as Crystal reports, or Jasper Reports.
  • Minimum of 2 years' experience as a support analyst or technical consultant.
  • Knowledge of SaaS, enterprise systems, CRM and ERP preferred
  • Experience in Incident and Problem management
  • Experience working with a help desk tool such as Jira Service Desk or Salesforce is desired.
  • Knowledge of source control code processes and ability to use git, bitbucket and related tools for code check ins.
  • Proficiency and hands-on experience with programming, scripting languages, web services or API, and relational databases.
  • Excellent interpersonal, written, and oral communication skills
  • Ability to work well with all levels of an organization
  • Self-motivated, energetic and Proactive in nature with a desire to work in a fast-paced environment
About Trimble

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit:

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

-

Pay Equity

-

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

-

Hiring Range:

57200

-

74300

-

Bonus Eligible?

No

-

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

-

Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job,

It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability.

  • Technical Support Analyst

    1 week ago

    Minneapolis, Minnesota, United States Integration International Inc. Full time

    Position: Technical Support AnalystCompany: Integration International Inc.Contract Duration: 04+ Months (Potential for Extension)Compensation: $25.24/Hour on W2Essential Skills:Mac System SupportService Now/OktaRequired Qualifications:At least 2 years of experience in broadcast operations, post-production, or digital supply chain. A minimum of 2 years in a...

  • Technical Support Analyst

    1 week ago

    Minneapolis, Minnesota, United States Vantage Point Consulting Inc. Full time

    Qualifications: A minimum of 2+ years of experience in broadcast operations, post-production, or digital supply chain. At least 2 years of experience in an operational or support-oriented role. A minimum of 2 years of experience in a customer-facing position. Proficiency in all Microsoft Office applications (including Outlook, Word, Excel) is required....

  • Senior Technical Business Analyst

    5 days ago

    Minneapolis, Minnesota, United States Search Leaders, LLC Full time

    Job OverviewSalary: $120,000-$135,000Position: Senior IT Business AnalystLocation: HybridSearch Leaders, LLC is a prominent player in the petrochemical manufacturing and distribution sector, committed to an employee-centric and customer-oriented philosophy. Our mission is to enhance the quality of life for our employees, clients, and communities through...

  • Technical Support

    4 weeks ago

    Minneapolis, Minnesota, United States Greenheck Full time

    Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international...

  • IT Data Analyst IV

    2 days ago

    Minneapolis, Minnesota, United States C4 Technical Services Full time

    Job DescriptionC4 Technical Services is seeking a highly skilled IT Data Analyst IV to join our team. As a key member of our organization, you will play a critical role in supporting our Rebranding initiative by working across ERP and Material Master systems to execute processes ensuring timely material reservation and creation.Key Responsibilities:Material...

  • Salesforce Solutions Analyst

    2 weeks ago

    Minneapolis, Minnesota, United States C4 Technical Services Full time

    Salesforce Solutions Analyst - Remote OpportunityAs a key member of our team at C4 Technical Services, you will engage with business stakeholders to uncover both explicit and implicit user requirements, ensuring that evolving business needs are effectively captured and addressed.Key Responsibilities:Collaborate with business partners to define and document...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States All Surfaces Inc Full time

    Position OverviewSummary: The IT Help Desk Coordinator plays a crucial role in delivering exceptional technical assistance to users by identifying and resolving technical challenges, addressing inquiries, and supporting IT-related tasks. This ensures that IT concerns are managed swiftly and effectively to reduce operational interruptions.Work Environment:...

  • Technical Support Associate

    2 days ago

    Minneapolis, Minnesota, United States BGM Group Full time

    Job DescriptionCompany OverviewBGM Group is a leading IT outsourcing firm that provides top-notch services to small and mid-size businesses. Our team is passionate about delivering exceptional customer service, and we take pride in our ability to provide thought leadership to our clients.Job SummaryWe are seeking a highly motivated and detail-oriented...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States All Surfaces Inc Full time

    Position OverviewSummary: The IT Helpdesk Coordinator plays a crucial role in delivering exceptional technical assistance to users by identifying and resolving various technical challenges, addressing inquiries, and aiding with IT-related tasks to ensure seamless operations. This role is designed to minimize disruptions and enhance user experience.Work...

  • Technical Support Specialist

    5 days ago

    Minneapolis, Minnesota, United States All Surfaces Inc Full time

    Position OverviewSummary: The IT Help Desk Coordinator plays a crucial role in delivering exceptional technical assistance to end users by diagnosing and resolving various technical challenges, addressing inquiries, and supporting IT-related tasks to ensure swift and effective resolution of IT issues, thereby minimizing operational disruptions.This role...

  • Technical Support Consultant

    2 weeks ago

    Minneapolis, Minnesota, United States EAC Product Development Solutions Full time

    Job OverviewCompany Overview:EAC Product Development Solutions is a leading entity in the realm of product development, dedicated to revolutionizing how organizations design, manufacture, connect, and service their products. With over 27 years of industry experience, our team of experts is committed to guiding businesses toward achieving their strategic...

  • Lead, Technical Support Operations

    2 weeks ago

    Minneapolis, Minnesota, United States Change, PBC Full time

    About Change, PBC:Change, PBC is a premier technology provider dedicated to enhancing home and community-based care solutions. Our mission is to create a seamless ecosystem that connects patients, caregivers, and healthcare organizations, ensuring that individuals can thrive in their own environments.Position Overview:We are looking for a dynamic and skilled...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States MacPhail Center for Music Full time

    Job OverviewPosition Title: IT Support TechnicianReports To: Director of ITStatus: Non-Exempt; part-time, 24 hours per weekLocation: OnsiteSchedule: Tuesday – Friday, 4 PM – 8 PM; Saturday, 9 AM – 5 PMSchedule may vary based on departmental requirements.Position SummaryThe IT Support Technician plays a crucial role in assisting users with technical...

  • Technical Support Specialist

    5 days ago

    Minneapolis, Minnesota, United States Winmark – the Resale Company Full time

    We are excited to present an opportunity for a dedicated IT Help Desk Technician to become a vital member of our support team. The role of the IT Support Technician is crucial in troubleshooting and resolving both software and hardware challenges faced by our franchisees in utilizing proprietary and third-party applications.Key Responsibilities:Provide...

  • Technical Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States TEKsystems Full time

    Position Overview:The Technical Support Specialist provides Level 1 technical assistance for primary incident resolution or escalation to Level 2 support teams as necessary. Key responsibilities encompass initial documentation, troubleshooting, research, and resolution of incoming incidents and requests related to the utilization of supported software and...

  • Technical Product Manager

    2 weeks ago

    Minneapolis, Minnesota, United States Next Level Business Services, Inc. Full time

    Overview:At Next Level Business Services, Inc., we are embarking on a transformative journey within our IT department. Our mission is to revolutionize our business practices and enhance our operational efficiency.As a Technical Product Manager, you will collaborate with various stakeholders to analyze and model business functions, processes, information...

  • Technical Customer Support Specialist

    22 hours ago

    Minneapolis, Minnesota, United States BCForward Full time

    Job DescriptionBCForward is currently seeking a highly motivated Technical Customer Support Specialist for a remote opportunity.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve customer complaints and issues in a timely and professional mannerCollaborate with internal teams to resolve complex technical...

  • Technical Support Specialist I

    3 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...

  • Technical Support Expert

    2 days ago

    Minneapolis, Minnesota, United States Re:Sound Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Solutions Specialist to join our team at ReSound. As a key member of our quality assurance team, you will be responsible for conducting thorough investigations of customer complaints and coordinating results with internal and external teams.Key ResponsibilitiesConduct in-depth...

  • Associate Technical Support Engineer

    1 month ago

    Minneapolis, Minnesota, United States National Diversity Network Full time

    Associate Technical Support EngineerUS-MN-MinneapolisJob ID: Type: Regular# of Openings: 1Category: Customer SuccessSPS Commerce, IncOverviewHiring for September 2024SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment...