Vice President, Field Operations and Change Management

1 month ago

Burlington, Vermont, United States Burlington Full time

LOCATION 1830 Route 130 North Burlington NJ US 08016
Overview
Position Summary:

The Vice President of Field Operations and Change Management leads store workload, communications, and field operations functions to land process and tool changes in stores and support day-to-day operational execution. The team owns the last mile for all initiatives affecting stores from product receiving to customer experience, and every element in between. The role is responsible for the quality of in-store execution, follow-through, and sustainment so that change sticks and stores adopt innovations. It is at the core of delivering world-class execution of the off-price retail model at Burlington. The right individual will be a great problem solver, collaborator, people leader, and communicator with experience leading store operations and/or field teams at national scale retailers.
Major Duties & Responsibilities:

  • Strategy: Develop change management model for stores and field. Establish a go-to-market process for initiatives. Create tools and partnerships to make changes stick, to monitor progress, and resolve issues for 100% follow-through.
  • Workload planning: Oversee store workload management and related technology to balance demand and capacity for change in stores. Partner with field, HR, Learning & Development, IT and others to grow store capacity to absorb innovation and deliver on-process execution.
  • Communications: Lead all store and field communications across digital and physical media. Define communications strategy, channels, standards, and publication processes.
  • Field operations: In partnership with Territory SVPs and Regional VPs, oversee quality of operational execution in stores and be the standard bearer for operational excellence. Support and hold accountable field leaders for delivering KPI goals of all processes within the four walls of the store.
  • People development: Train, coach, and performance manage teams within the function and mentor individuals in related functions. Establish internal processes to foster professional growth and capability development to create a high-performing organization.
  • Cross-functional collaboration: Engage closely with Field, HR, AP, IT, Supply Chain, and other functions to deliver on objectives, garner support for programs, and coordinate cross-functional execution of initiatives in the Stores organization.

Education and Qualifications:
Education:

  • B.A. or equivalent in operations, engineering, finance or related field
  • MBA or other advanced degree preferred

Experience:

  • 15 years of experience in retail

  • 10 years of experience in store operations or field at leadership level in national scale retail

  • Proven ability to drive change in stores at national scale retail
  • Demonstrated problem solving, organizational leadership, and exceptional communication skills
  • Experience in roles where results depend on influencing up and across

Skills and Abilities:

  • Strategic problem solving
  • Process and detail orientation
  • Change management
  • People management
  • Cross-functional collaboration
  • Communication and influencing
  • Drive for results
  • Ability to travel 50-75% of the time
  • Based in U.S. Eastern time zone

Come join our team. You're going to like it here

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

#LI-AP1

Posting Number
Location US-NJ-Burlington
Address 1830 Route 130 North
Zip Code 08016
Workplace Type Hybrid
Position Type Regular Full-Time
Career Site Category Corporate
Position Category Store Operations
Evergreen Yes


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