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Senior Coordinator, Insurance Operations

4 months ago

Austin, Texas, United States Marsh Full time

Working at Marsh means joining a team of diverse thought leaders across the globe, dedicated to helping clients manage some of the world's most challenging and complex risks. From how to proceed during a pandemic to concerns about cryptocurrency, to the latest game changers for the sports or entertainment industries, our colleagues are out front tackling some of the most pressing, compelling and important issues of the day.

Marsh is seeking candidates for the following position based in the Austin Lakeline office (hybrid, with three days a week in the office):

Senior Coordinator - Insurance Operations

What can you expect?

  • You will be joining our growing Invoicing Request department based in our Austin office
  • This opportunity will open the doors to a career with one of the leading global insurance brokerage and risk management firms during an exciting time of expansion and transformation
  • You will be an essential part of a highly skilled team, collaborating with our client-facing colleagues by submitting invoice requests to our Centralized Invoicing Unit
  • You'll attend a robust training program of classroom-based, side-by-side, and on-the-job training; we will provide the knowledge required to be successful while learning our systems; this is not a sales position and you will not be asked to sell insurance, and an insurance license is not required, although you're welcome to take the licensing exam for career development purposes

What is in it for you?

  • A foot in the door at Fortune 500 company; this role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills
  • Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a generous 401k match and PTO allowance, Employee Stock Purchase program, and Tuition Reimbursement, with benefits starting Day 1
  • Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code
  • A company-wide emphasis on Corporate Social Responsibility; all colleagues receive 8 hours of paid time off for volunteering, with the option to join our organized group activities
  • Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more
  • Flexible work opportunities to ensure a healthy work/life balance
  • A convenient North Austin location near the Lakeline MetroRail station with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food service

We will count on you to:

  • Work directly with our client support team to provide timely and accurate invoice requests
  • Utilize proprietary billing systems to ensure timely and accurate invoice requests
  • Meet individual productivity, accuracy and timeliness metrics
  • Collaborate on process improvement strategies as well as participate in meetings and engagement activities
  • Remain current by understanding and following all Marsh compliance, professional and transparency standards

What you need to have:

  • Intermediate Microsoft Office proficiency: you will use Excel, PowerPoint and Outlook - knowledge of basic Excel formulas, pivot tables, and Outlook organization is needed
  • Strong communication skills: you'll collaborate with client teams who are remote, so the ability to communicate effectively is key
  • Ability to multi-task to meet deadlines - this is essential to guarantee we're providing excellent service to our clients at their policy's renewal
  • Attention to detail is critical to ensure we're providing accurate information to invoice our clients
  • Ability and aptitude to conduct research - you don't mind digging when you need more information

What makes you stand out:

  • 1+ years' experience in a professional services environment
  • Bachelor's degree
  • Financial services or invoicing background

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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